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Pet Paradise Palm Coast

4.5

About this business

Location details

23 Enterprise Dr, Bunnell, FL, 32110, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.5433 reviews
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Tim B.'s profile image
Tim B. 
rating
10 years ago

We have had our dog here twice now one over night and once for three days, each time the place was pleasant and clean, our dog seemed to enjoy herself and was happy. No place like home and I'm sure she was glad to come home but the staff seems to care about the pets and the play area seems very nice. No complaints, here, the only thing I wish was the after noon pick up was graduated or maybe set up a way to work that in if you know you are going to pick up after noon. I think it is a corporate policy more than a local one... read more

Business response:

Thank you for the feedback Tim! 

Patrick H.'s profile image
Patrick H. 
rating
10 years ago

Great staff and very friendly! They make it easy to book a reservation and your pet is loved while there. The extras help the pet owners see how much fun your pet is having away from home. It is a very clean environment for your pet as well. 

Business response:

Thank you so much for the great review Patrick! We really appreciate the feedback. 

David C.'s profile image
David C. 
rating
10 years ago

We love pet paradise. They treat our furry family member like family while we are away. 

Business response:

Thank you for the great review David! 

Michael T.'s profile image
Michael T. 
rating
14 years ago

Outstanding location to board your pet. Very supportive staff. My dog was treated very well. They even sent a Flip Video via email to keep me in the loop about his care. 

Business response:

Thank you for this great review, Michael! 

Mark K.'s profile image
Mark K. 
rating
15 years ago

I've taken my dog Buster there several times. He is always excited to go and is a happy dog when he leaves. We've gotten in the habit of calling it the "puppy place". As soon as he hears that, he rushing for the door waiting for us to take him. When he gets within 2-3 miles of the place, he starts whining, because we can't get there fast enough. The latest trip, as soon as I parked my truck, he jumped out of the back seat and into the front, dove under my legs and was waiting for me to open the door to let him out. My only c... read more

Business response:

Mark, we are so glad that Buster enjoys his stay with us :) 

Kim O.'s profile image
Kim O. 
rating
a year ago

It had been a while for us to use this place because we had an individual who took Riley into her home who was unable to care for him for this trip most recent trip. I have several complaints the first being that he was not given his Benebone. Riley loves chewing on a Benebone which is safe and beneficial because one can't chew off any pieces and it keeps the teeth clean. The front desk indicated that my dog shreds toys, but I explained this was not similar and yet it wasn't given to him the whole entire nine days he was t... read more

Business response:

Thank you! We can't wait to see you again soon. 

Janice E.'s profile image
Janice E. 
rating
2 years ago

I called every day to check on my dog and was told she would not come out of her room or really eat anything- which I expected because this was her first time being boarded. But I was still charged an extra $20 a day for one-on-one that was not provided. AND I was charged an extra $20 on top of the regular charge for an afternoon pick up. $236 for 3 days is a lot! Lesson learned. 

Business response:

Hi there! We are sorry to hear that your experience did not meet expectations. We would love to speak with you directly to work towards a resolution and make a better impression. 

Peter M.'s profile image
Peter M. 
rating
2 years ago

I have decided to take my business elsewhere after using this facility for one year. This has nothing to do with the quality of care - but primarily because I believe that Pet Paradise as a corporation is more revenue driven than value focused. While my dog stayed at the Palm Coast location, I am sure that this applies to their network of locations. With already high pricing, I was disappointed to see an even higher price during the summer months after already spending thousands on boarding during the winter. After all t... read more

Business response:

We sincerely appreciate your feedback, and we're sorry to hear about your concerns. We understand the importance of a positive and seamless experience for both you and your pet, and we apologize for falling short of your expectations. Your insights are valuable to us, and we will carefully review your comments to address the areas you've highlighted. We aim to provide exceptional value and a warm atmosphere, and we regret any inconvenience caused. If you'd like to discuss your experience further or if there's anything specif... read more

J P.'s profile image
J P. 
rating
2 years ago

Corporate and don't care. People think it's something because there are many locations, all that does is take away personal care! 

Business response:

At Pet Paradise, over the last 20 years, we have strived to provide exceptional service and a positive experience for every pet in our care. We are saddened to learn that we fell short of meeting your expectations. May we learn more about your concerns? 

Frequently asked questions about Pet Paradise Palm Coast

How is Pet Paradise Palm Coast rated?

Pet Paradise Palm Coast has a 4.5 star rating with 433 reviews. 

When is Pet Paradise Palm Coast open?

Pet Paradise Palm Coast is open now. It will close at 7:00 p.m.