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Platinum Home Mortgage (NMLS 13589)

5.0

Location details

1625 E Shaw Ave, Suite 111, Fresno, CA, 93710, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
5.0501 reviews
Sergio G.'s profile image
Sergio G. 
on Birdeye

2 years ago

Lender was very helpful and pleasant. We really enjoyed our experience 

Business response:

Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience. 

Xai C.'s profile image
Xai C. 
on Birdeye

2 years ago

We had the opportunity to work with Senior Loan Officer Cha Xiong. Cha provided knowledge about the lending and buying process of our home. He was responsive, professional and helped us resolve all the hiccups we came across. Cha was productive and provided information or results quickly. We would recommend Platinum Home Mortgage to family and friends and would definitely come back for future services. 

Business response:

Hi Xai, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us! 

Seferina t.'s profile image
Seferina t. 
on Birdeye

2 years ago

I got the impression their not really knowledgeable on VA Loans and lacked communication with my realtor. My boss and I were constantly asked for documents they already had. Which of course concerned me. Their were a few conversations and emails I didn't appreciate seeing because I definitely do not enjoy being talked down to or about. I finally have my house and I'm glad its over. Elliot is the only one who made this process less painful. 

Business response:

Hi Seferina E. Torres, thank you for taking a moment to leave us a review. We're sorry to hear that you're not totally satisfied with your experience. We'd like to invite you to reach out to us to discuss how things went, what we can do to improve, and answer any lingering questions. Please give us a call at 1-874-797-9500 and ask to speak with our Customer Feedback Department. 

Terry N. N.'s profile image
Terry N. N. 
on Birdeye

2 years ago

We had a great experience Gene handled our loan, got us the cash we needed & did all the extra work that was needed. This is our 5th loan with Platinum they are Great! Terry & Tammy N. 

Business response:

Terry N., Thank you very much for your review! We are so glad we were able to help you finance your home. We appreciate that you took the time to provide feedback, and thank you for choosing us! 

Brian T. R.'s profile image
Brian T. R. 
on Birdeye

2 years ago

Very easy to deal with excellent communication. Platinum is the place for all of you mortgage needs 

Business response:

Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience. 

Brian H.'s profile image
Brian H. 
on Birdeye

2 years ago

Beatrice Hernandez and her team at Platnium Home Mortgage made our home lending experience smooth and seamless. Our home shopping process took the better part of a year, and Beatrice was there from the very beginning to the very end. She stayed engaged, communicated, and was there to help us through every step of our home selection and purchase. Beatrice’s knowledge, experience, and personality make her an amazing Lender to work with, and I will wholeheartedly recommend her to whoever is considering their next home purchase! 

Business response:

Hi Brian, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us! 

Edith O.'s profile image
Edith O. 
on Birdeye

2 years ago

Elliot was a pleasure working with! Thanks for your help! 

Business response:

Thank you, Edith! We appreciate you taking the time to write such a great review. We hope to assist you again in the near future. 

Carol's profile image
Carol 
on Birdeye

2 years ago

What a wonderful experience working with Elliot. He was knowledgeable and answered all of our questions. 

Business response:

Carol, Thank you very much for your review! We are so glad we were able to help you finance your home. We appreciate that you took the time to provide feedback, and thank you for choosing us! 

Nicky J. V.'s profile image
Nicky J. V. 
on Birdeye

2 years ago

Beatrice Hernandez was great to work with always answered my wife and I questions we had kept us updated would recommend her with out no hesitation. I felt very comfortable knowing Beatrice was on our side. If your looking for help Beatrice the best person to go to 

Business response:

Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience. 

Frequently asked questions about Platinum Home Mortgage (NMLS 13589)

How is Platinum Home Mortgage (NMLS 13589) rated?

Platinum Home Mortgage (NMLS 13589) has a 5 star rating with 501 reviews. 

When is Platinum Home Mortgage (NMLS 13589) open?

Platinum Home Mortgage (NMLS 13589) is closed now. It will open tomorrow at 8:30 a.m. 

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