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Polaris ATLAS Suction Pool Cleaner
The hose has to be reattached as it disconnects when he pump shuts off. Having a couple adapter sizes would allow a better fit. Do you have any troubleshooting tips?
Business response:
Hi Frederick, Thank you for your review. We want to offer you some tips, but need to understand your situation better. Please call our technical support team at (800) 822-7933 so they can assist you and rule out any pump-related issues. All the best, Your Polaris Team
I needed to replace my old pool vacuum, so I went to the pool store and saw the Polaris. The manager at the store spoke highly about the Polaris so I thought I would give it a try. The Polaris has been doing an amazing job. The vacuum covers the entire pool and my pool guy said he has never seen the pool so clean. I am very, very happy with my purchase. I just need the leaf catcher now.
Business response:
Thank you for sharing your detailed and positive experience with us, Peter! We are happy to hear you’re so satisfied with the ATLAS. Wishing you a wonderful pool season. Cheers, Your Polaris Team
Excellent product
Business response:
Thank you for taking the time to leave a positive review, Fiorella! We’re glad to hear the ATLAS is performing so well. Happy swimming! Your Polaris Team
Leaves make cleaner stop working other than that works great
Business response:
Thank you for your review, Abel! We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Got screwed on this purchase was told I'd get a rebate of 150 dollars in which I was told by polaris it expired a week before. Awful experience I hope the company gets back for their bullshit and deceitfulness
Business response:
We are sorry you've had a negative experience, Bryan. Someone from our Rebates team will contact you. All the best, Your Polaris Team
The unit is so slow and doesn't go up the pool walls We cleaned the filters and it still runs super slow. Sometimes it just stops moving. This cleaner is not for us, especially if I have to manually clean where it doesn't.
Business response:
We are sorry to hear the ATLAS isn't performing as expected, Gwen. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Please refer to page 8 in the owner's manual for this conversion - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8 If you've already tried this and still need help, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Did the whole pool in just about 2 hours. Only issue I have is that it won't climb the steps. It does crawl up the wall but won't go to the next step.
Business response:
Thank you for your review, Frances! Robotic cleaners have a hard time with stairs and benches, as they can’t tell if it’s the top of the pool. Regular pool maintenance requires consistent brushing of the steps, benches, etc. Once the debris is dislodged from those areas, the cleaner can take care of it at the bottom or sides of the pool. If you need further assistance, please call our technical support team at (800) 822-7933. Happy swimming! Your Polaris Team
We bought it like 2weeks ago, 2 days into having it stopped working, I went back to the store and complained, and owner got it to work for like about 5mins, and it stopped working again, I told him I wanted to return it, they wouldn’t take it back , of only having it for like 3 days, here we are a few weeks into us I g it and it still doesn’t work, I feel like it was sold to me defected,, And it was expensive to buy 😡
Business response:
We are so sorry you’ve had such a negative experience, Rosalind. We value you as a customer and want to help. Please respond to this email (customerfeedback@fluidra.com) and provide us with your address so we can look up your account and find a swift solution. Thank you, Your Polaris Team
Frequently asked questions about Polaris ATLAS Suction Pool Cleaner
How is Polaris ATLAS Suction Pool Cleaner rated?
Polaris ATLAS Suction Pool Cleaner has a 4.8 star rating with 251 reviews.
When is Polaris ATLAS Suction Pool Cleaner open?
Polaris ATLAS Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.