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Prestonwood Court
- Assisted Living Facilities
- Plano, TX
About this business
Location details
7001 Plano Pkwy, Plano, TX, 75093, United States
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The building and facility are beautiful, well maintained and feels like a 5 star hotel. I give it a 4 because the staff and leadership, while good, is not at the highest level. Feels like they are doing their job, but its a JOB, not a passion. Can't blame them for that, but it's more sterile and functional than some other senior living facilities, not as much passion around caring for seniors as we saw in some places. But the services are good, meals seem to be great, and they keep the residents active so they're checking al... read more
Business response:
Hi there! We appreciate you taking the time to leave a review. As we operate by a resident-first philosophy, input like yours helps us to improve. We truly thank you for entrusting us with caring for your loved one! At our community, we take resident care and experience very seriously. We always welcome feedback from current residents and their families, so we can learn and grow. In order to understand more about your feedback on Prestonwood Court, we invite you to connect one-on-one with our Regional Director of Operations,... read more
Nice property great caregiver. Nice rooms. The facility is amazing.
They have been amazing every step of the way. We love it. I would recommend to others.
The director [name removed] has been wonderful working with us – extremely personable and getting things done in a hurry when we needed it. I love the atmosphere of the whole place – light, clean, pleasant – and the memory care staff was fantastic – attentive and friendly and kind. We had a few issues in assisted living – temporarily missing laundry, mixed-up meds, and once Mom was sent to the ER by ambulance, but no one knew which hospital she went to (they finally figured it out, but it was a bad hour or two). We also foun... read more
The overall experience with Prestonwood Court has been great; it took a while for her to engage with others after the loss of her husband but now she's more involved in being out with others in the activity room.
The facility is kept clean. The front office staff is great. The care staff are average. Moving in and getting accommodations for my dad's situation was easy. The food quality is good, but meal size is small. The menu is rotated and choice is average. I would recommend, but it is pricey compared to others.
When I first walked into the facility and felt like home, the community of residences were friendly kind. One particular person was like the tour guide, and a representative that shared how much he liked living there. The staff was nice. The room was a perfect size...it did feel like home.
The ease of access and within the building and peace of mind for the family members and guest. Taken into consideration: Prestonwood Court is well worth the cost for the quality of care and our peace of mind.
Overall, Prestonwood Court was the best of the facilities we toured from a cleanliness, diet and food as my father is a picky healthy eater, the staff retention was among the best and everyone was friendly and open. They also believe in letting your loved one be themselves and not try to change them. My father is an introvert and they don't pressure him to attend activities. The issues we have had since moving in were around getting to know my father and his routines/needs. It was not a perfect transition, but overall went o... read more
Business response:
Our team is focused on providing a great quality of life for your loved one. Always feel free to visit and share your experiences with us.
Frequently asked questions about Prestonwood Court
How is Prestonwood Court rated?
Prestonwood Court has a 4.5 star rating with 73 reviews.
When is Prestonwood Court open?
Prestonwood Court is open now. It is open 24/7.