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Prestonwood Court
- Assisted Living Facilities
- Plano, TX
About this business
Location details
7001 Plano Pkwy, Plano, TX, 75093, United States
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They have been amazing every step of the way. We love it. I would recommend to others.
The director [name removed] has been wonderful working with us – extremely personable and getting things done in a hurry when we needed it. I love the atmosphere of the whole place – light, clean, pleasant – and the memory care staff was fantastic – attentive and friendly and kind. We had a few issues in assisted living – temporarily missing laundry, mixed-up meds, and once Mom was sent to the ER by ambulance, but no one knew which hospital she went to (they finally figured it out, but it was a bad hour or two). We also foun... read more
The overall experience with Prestonwood Court has been great; it took a while for her to engage with others after the loss of her husband but now she's more involved in being out with others in the activity room.
The facility is kept clean. The front office staff is great. The care staff are average. Moving in and getting accommodations for my dad's situation was easy. The food quality is good, but meal size is small. The menu is rotated and choice is average. I would recommend, but it is pricey compared to others.
When I first walked into the facility and felt like home, the community of residences were friendly kind. One particular person was like the tour guide, and a representative that shared how much he liked living there. The staff was nice. The room was a perfect size...it did feel like home.
The ease of access and within the building and peace of mind for the family members and guest. Taken into consideration: Prestonwood Court is well worth the cost for the quality of care and our peace of mind.
Overall, Prestonwood Court was the best of the facilities we toured from a cleanliness, diet and food as my father is a picky healthy eater, the staff retention was among the best and everyone was friendly and open. They also believe in letting your loved one be themselves and not try to change them. My father is an introvert and they don't pressure him to attend activities. The issues we have had since moving in were around getting to know my father and his routines/needs. It was not a perfect transition, but overall went o... read more
Business response:
Our team is focused on providing a great quality of life for your loved one. Always feel free to visit and share your experiences with us.
Prestonwood Court was one of the premier Assisted Living facilities in Plano. The facility was sold several years ago and the staff was replaced. During and after Covid they lost many of the staff. During Covid they had more than 20 residents die of Covid. The current director is a challenge to work with. The nursing staff has issues performing their jobs in a timely manner. The food is substandard and the chef explains that it is directed from the corporate level.
Business response:
Because we’re committed to the safety and happiness of our residents, we would like to know more about your feedback as soon as possible. Would you mind reaching out to our team at 770PrestonWoodCourtMkt@seniorlifestyle.com with more details? We’ll be able to further assess the situation.
Well done all around. One of the few places to have a pool. On the expensive side, but seems to be well worth the cost. One of my top picks for dad, if he wants to spend the money.
Frequently asked questions about Prestonwood Court
How is Prestonwood Court rated?
Prestonwood Court has a 4.4 star rating with 64 reviews.
When is Prestonwood Court open?
Prestonwood Court is open now. It is open 24/7.