This profile has been claimed by the business owner or representative.
Prime Cabinetry
- Cabinetry
- Kennesaw, GA
About this business
Location details
1955 Vaughn Rd, Suite 106, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat product, easy assembly and very helpful sale people! And not to mention a great price!
RecommendedMy experience with this company is nothing but awesome! I priced around with the big box stores and Prime Cabinetry always came back cheaper and better quality. The customer service was amazing and truthfully, I couldn’t say anything about if I wanted to. The cabinets themselves worked perfectly and were so easy to assemble my 13-year-old son assembled some while I assembled some. I installed them myself and my wife loved them so much I’ll be ordering more for our next home. I’m currently getting involved in flipping homes a... read more
RecommendedBought cabinets for kitchen and they are beautiful
I cannot stress enough that I do not recommend prime cabinetry. I ordered cabinets to remodel a kitchen. Their shipping was extremely fast, which would normally be a good thing but when they say 7-10 days and the entire order arrives in 3 days it causes a lot of replanning. The boxes we received seemed to be packed well with little damage to the outside. Once opening we say that About half of the cabinets ordered were damaged. Some of the damage is on side panels that will not be shown. I submitted a claim request for the... read more
Business response:
Hi Mirena, thank you for your feedback and know that we take each customer's concern seriously. It is our understanding that you have spoken to our team directly, and the mentioned issue has been resolved for you. Thank you for the opportunity to better explain where the misunderstanding and confusion was so we could help you get your project back on track. If you have any questions, please let us know.
I have been patient. For the first approximately 7 days after I ordered the samples or longer I don't receive the samples. I then called , one sample out of stock so they didn't ship to order. they didn't call email, nothing. then I uploaded a picture of how I wanted to lay out. They did something different. that took extra time. time they corrected it and it looked exactly how I wanted. so I was told to order right away so I don't Risk out of stock. It's a popular item. I ordered within an hour or two hours and one of the... read more
Business response:
Hi Michael. We understand your concern and are sorry to hear you are not satisfied. As you may already know, the obstacles of material and labor shortages continue to affect our economy and our industry. At Prime Cabinetry, we are doing everything we can to alleviate how these shortages ultimately affect you. Please remember, we had a conversation with you regarding these shortages prior to an order being placed. We provided you with all the information we had available at that time, however, due to the current nature of inv... read more
BEWARE & DO NOT ORDER FROM THIS COMPANY!! There are so many other similar companies out there, trust me when I say you should explore the other options. We placed a big order for our kitchen, out of 17 cabinets 15 came damaged (and this is when I’m only calling out damages to the face of them). Took over a week to process a claim, not to mention the amount of time it will require of you to document damages and price you weren’t careless but rather it’s just a poor quality product. We just received our “replacements” today... read more
Business response:
Brooke Rose Please let us know a good time to get ahold of you. Jennifer is back in the office and has been trying to contact you.
I would not recommend.. had a damage issue and yes it was past their claim timeframe.. but was on the inside of door where we couldn't see it.. said we could check back in weeks lol?? like huh or use a touch up kit? on a brand new over 4k kitchen... BUYERS BEWARE
Business response:
Hi Chad, thank you for bringing this to our attention. We set a high standard for ourselves, and we're so sorry to hear that you feel this was not met in your interaction with our business. We're thankful we had the opportunity to work out a solution for you, and hope you will consider the benefits of what we've proposed. If you have any other questions please contact us directly at 844-540-1885 or customerservice@primecabinetry.com
call back if you say you will. customer service would be good. UPDATE: got my cabinets, just finished assembling them and they are so beautiful and so well made. Glad it worked out in the end. Now I need to find out how to change my "don't recommend" to "recommend"....
Still waiting for my cabinets Jan 9th I ordered. I respect if there are issues but charging me and still no cabinets for a month and still dont know when they are coming. Very stressed and Getting very upset.
Frequently asked questions about Prime Cabinetry
How is Prime Cabinetry rated?
Prime Cabinetry has a 4.5 star rating with 301 reviews.
When is Prime Cabinetry open?
Prime Cabinetry is closed now. It will open tomorrow at 8:00 a.m.