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Prime Storage
- Colorado Springs, CO
About this business
At Prime Storage, we know that behind every door is a story, and we want to be a part of yours. We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.
Location details
791 Copper Center Parkway, Colorado Springs, CO, 80921, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Used their storage for a couple of years. The sent me to collections for not paying a $13 insurance and the collection agency is stating I owe $150. I showed the lady there my renters insurance policy and because an employee lf Prine Storage didn't do their job I am being sent to collections for something I don't owe. Frank, the supposed owner told me that talking to location is useless as this happened a year ago. He asked of I had documentation then show the collection agency. I told him if they have cameras I have proof. ... read more
If I could give them 0 stars, I would. My husband rented 2 different units at 2 different times at the Draper Utah location. One was a 5 X 10 and the other was a 10 X 10, we rented them within 10 days of each other, the due dates were supposed to be 10 days apart from each other, we never received a different PIN code for the second unit, which we should have had a different code for the second unit. We had been late a few times on the 5 X 10, which they locked the code so we couldn't even access the 10 X 10 (which we werene... read more
The term thieves is to kind. Malicious and deviant billing seems to be their operating mantra. After canceling our lease my wife notified the office on Airport Rd on Hilton head island SC. I accidentally left the lock on the unit. Instead of notifying us of the my error to continued to charge my wife's acct. When confronted the employee was unhelpful, crass, without Decorum and smug beyond imagination. They wouldn't allow me on to take the lock off the unit. Instead they cut the lock themselves. I hope the entire company goe... read more
Poor business practices. Refused to refund my $ even tho I never used their storage unit
My unit has a severe leak when it rains it floods. I’ve spoken to management, corporate customer care and the district manager. Everyone passes the buck. The DM is incompetent. She has had 2 months to find a resolution to the issue and still nothing has been resolved. I have moved most of my belongings into two other units which I pay for in addition to the unit that floods. As of today I’m paying roughly $1400 per month for all units due to this flooding. I’ve asked to speak to someone over the DM just to be told an email w... read more
I have been trying to contact them, and you can't get anyone on the phone, email, or call you back. I've been a customer for over a year and the sign up process was annoying alone. The two employees trying to get me checked into my unit that I purchased online took over an hour to get through the process and my door code still doesn't work and no one could figure it out. I gave them a pass because I could open the door other ways and how often will i ever have to interact with these employees again? I was wrong. I have never... read more
Another ****** Off customer, I was just going to come and go at my leisure to get my stuff out of this ******business. This has to be said- After they did a bait and switch on me, I continually contacted them that I had a different credit card but they kept charging the old one which was closed, so the charges kep rising from the $59 I started to pay up to $294. Then the owners daughter made a deal with me to get out for $100 by the 8/22. Then all the sudden she emails that the deal is refused and all of the sudden a payment... read more
Nope don’t do it! Since prime Storage took over cube smart, I have seen 2 increases. This past October a 47% increase, now… just recently I received notice that next month will be $403 a month. That’s about a 45% increase. I rented an outdoor 10 by 30 drive up. I started out paying $188 a month. Please look at other places. Your going to move in then have crazy high cost…ugh then to move all your stuff again because this company is clearly not knowledgeable in money management.
Beware of Prime storage on Hearn St, Rock Hill SC . Rented a unit, flash flooding on floor numerous times and the roof leaks . Water damage from top and bottom on my furniture etc . Filed the insurance claim I was given by them to no avail! I was told by their office employees that it was a subcontractor and Prime was not involved with them. I have been locked out of my unit and nothing has been resolved. I receive monthly computer calls and texts and legal mail saying I must pay rent or all will be lost. I have been to the ... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 3.9 star rating with 157 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 6:00 p.m.