This profile has been claimed by the business owner or representative.
Relax The Back
- Furniture Stores
- Clackamas, OR
About this business
Location details
8422 SE Sunnyside Rd, Clackamas, OR, 97015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 5:00 p.m. | |
| Tue | 11:00 a.m. to 5:00 p.m. | |
| Wed | 11:00 a.m. to 5:00 p.m. | |
| Thu | 11:00 a.m. to 5:00 p.m. | |
| Fri | 11:00 a.m. to 5:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified by Relax The Back
So far the chair seems fine The delivery came one month early and I had to havtge chair held until I got home The clerks seemed to interact with each other with discord
Verified by Relax The Back
most wonderful shopping experience ever. I have 2 fractured disks and I love my new zero gravity chair with heat & massage it really helps with my pain. The adjustable base Tempur-pedic bed is giving me the rem sleep again. Love it!
Business response:
Edith, we are pleased of your experience with us. We are more pleased that you are comfortable! So important to have proper rest and sleep. Enjoy! - Linda (Owner)
Verified by Relax The Back
The women who helped us choose a chair for my 90 year old Mom were wonderful. They were kind and informative. The process was smooth and the delivery was earlier than expected and my Mom loves the chair- it has already helped the swelling in her ankles and feet.
Business response:
Esther, We love to hear good stories. Thank you for sharing and we wish the best to your mom. - Linda (owner)
Verified by Relax The Back
Manager was short w wife later when had a question. Will not return.
Business response:
Mike, my apologies for the poor review. Truly. It is not like us to be short. I DO hope that you will give us another chance sometime. I am very confident that you will have a better experience. - Linda (Owner)
Verified by Relax The Back
We came to the store to buy a mattress topper temperpedic that was on sale online, the girl was helpful but when she called her Manager, her manager said “the profit margin isn’t enough for them to order at the store and that we should buy online” wow! In this day and age, with Covid etc, she just pushed us to using online rather than supporting local businesses! Just saying! Who does this? I went home and ordered online.
Business response:
Laura, We always try to get you the best price. Apologies for the poor experience. - Linda(Owner)
Verified by Relax The Back
Be prepared to have the cable break several times, mine has broke 3 times over several years, $105.00 each time to repair!
Verified by Relax The Back
I bought things from these people over the years. They have some good products but you got to be ready for the aggressiveness of the salespeople. I already knew that when I went into the Clackamas store yesterday. This guy was so aggressive I just had to leave the store. I've been seeing a rheumatologist, an orthopedist, and a physical therapist for 3 years. 3 years ago I couldn't walk . . . Doing much better now and I guess my point is I've put a lot of work into it and I know what I'm looking for. So I go into the store lo... read more
Business response:
Scott, So sorry to hear of your experience. Truly. It is my worst fear that a customer would ever feel that way. My staff is expected to lead with compassion and a listening ear. The gentleman that you are speaking of gets excited about our products and wants to truly help. Unfortunately, it came off all wrong this time. Please know that he has been spoken to and will NOT treat a customer, or any other co-worker, in the manner that he did. He wants me to extend his apology. He only works a few days here and there, and... read more
Verified by Relax The Back
Store manager would not honor the quote I was given in writing. Took Stu to get it straight. If someone else had the chair I would have bought it from them.
Business response:
Jim, I believe we worked things out for you. While the Relax The Back Oregon stores are all on the same team, sometimes lines can be crossed when a customer shops at more than one store. We have certainly added some electronic features to our communication system and we feel confident that no other customer would experience this. Thank you for coming in, working with Stu, and supporting our newest location here in Clackamas. I truly appreciate your review. - Linda (owner)
Verified by Relax The Back
MY ORDER IS STILL NOT COMPLETE AND I AM GETTING VERY UNHAPPY! NOT A VERY PROFFESIONAL BUSINESS. I WOULD NOT DO BUSINESS THERE AGAIN UNLESS THEY STEP UP AND TAKE GOOD CARE OF US. NICK
Business response:
Nick, it is my hope that we have resolved this to your satisfaction. At the time that we had to re-order the preferred size office chair seat for you, we did offer to give you a loaner office chair until the new piece came in. We should have explained better to you that parts can take up to 3 or 4 weeks, as I'm sure you would have accepted the loaner. Being without an office chair for up to 4 weeks is difficult, I'm sure! I DO believe that we have since delivered a loaner office chair for you to use. We wish you great ... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.7 star rating with 163 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 11:00 a.m.