Renewal by Andersen of Louisville

Steve S 

on BBB

a year ago

Couldn’t be happier from start to finish. Everything was handled professionally and each of the employees we came in contact with were the utmost professionals, knowledgeable and polite as well as answering all our questions immediately. The install went off without a hitch and was certainly done to my satisfaction. (I”m a rather pickly detailed woodworker). I would recommend Carlos and his helper to install anything for me. Extremly please with the end product. 

Derrick S 

on BBB

a year ago

It has been a great experience so far with the team. I can't say enough good things. The installation team was very professional and organized and took the time to answer my questions and explain things to me. 

Amara Y 

on BBB

2 years ago

I had a great experience with Renewal by Andersen. My window installation was faster than I ever expected and my electric bill dropped 30%! 

Anne W 

on BBB

2 years ago

I had 4 windows replaced by Renewal by Andersen of Lexington. From start to finish the sale and installation was flawless. Heather Smith was the sales agent I met with and we hit it off immediately. She had all of the answers and she never misled me in any way. The windows are gorgeous and those installation folks were so careful and you cannot tell that these windows are replacements. I would not go anywhere else and I hope to have more windows replaced in the future with Heather as my rep! Anne W 

Kathy H 

on BBB

3 months ago

Our patio doors were installed in 2023 and they have leaked since then. Renewal by Andersen has come out to 'fix' them at least 4 times and they continue to leak. When it rains hard, water is running into the house onto our wood floors causing them to warp. We have tried to remain patient, but after three years of continuously having water run into our house through the new doors, our patience has run out. I do not recommend Renewal by Andersen Louisville because either their product and/or workmaship is inferior. 

Michele P 

on BBB

7 months ago

Worst experience I’ve ever had started this process back in August and still haven’t received. My windows been canceled on four times now they won’t answer my phone calls and they got $8750 of our money don’t go with Renewal By Andersen worst window company ever as of right now I just want my money back and I’ve told them that. 

Anita B 

on BBB

9 months ago

I would exercise extreme caution in choosing to use renewal by Anderson for any of your door or window needs. DO NOT anticipate that the beautiful door that you see in the catalogue that the sales person presents to you will be the door that actually gets installed in your home. I spent $4400 for a single patio door that has welds on it that will literally cut your finger. I have been over a year now trying to get this resolved with being told this morning that I could buy a different door. I could’ve purchased a ******off t... read more

Jon H 

on BBB

a year ago

Had window put in had a lot of trouble with the bow window and it is show a big temperature difference than the house and they only come when the outside temperature is the same as inside and been there 6 times or more and tell me they are not going to do anything else call someone else to come and find the problem have been lied to from the sales guy all the way the only one that have been good is Sara the rest don’t care about you don’t use them I have pictures for Proof 

JIM E 

on BBB

2 years ago

I should have used my previous company. Very little follow up after the job was complete. had to have the doors re- adjusted but even after that I had to add my own blocks for air leaks. I would hesitate to recommend them. At the bottom of this review it says I have read THEIR terms and agree but like most, I wont read or agree, as mandated, to leave this review. I will however check the box so this goes through.