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Rio Terra Senior Living
- Retirement Homes
- New Braunfels, TX
About this business
Location details
2294 Common St, New Braunfels, TX, 78130, United States
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I could not move my Mother in for 3 days because the air conditioning was NOT working in Texas in May!! It is August and it is still not working properly!! You call for help, they don’t return the call, when after numerous calls you finally get to speak to someone they talk over you instead of listening to resolve the problem AND they still don’t fix the A/C!! Would NOT recommend placing a loved one here and only because my Mother has made friends will I leave her. Very disappointed in return phone calls, the initial w... read more
Business response:
Hi Pam, thank you for taking the time to leave a review. We strive to ensure the best living environment for all of our residents and that their loved ones feel heard. It concerns us that this wasn’t your experience and would like the opportunity to discuss the matter further with you. Please contact our Regional Director of Operations, Cindy Filpansick at (817) 446-4792.
We went to Rio Terra on Christmas afternoon for our young children to visit the residents and hand out cookies (something we did last year). Even after getting "clearance" earlier in the week, when we showed up, the "Concierge" on duty was incredibly rude and unhelpful. When we asked where we should go to hand out the cookies, she said "it's Christmas; maybe you coming wasn't such a good idea." What an inconsiderate and rude way to handle visitors to your facility trying to demonstrate to their children how to give back. Sha... read more
Frequently asked questions about Rio Terra Senior Living
How is Rio Terra Senior Living rated?
Rio Terra Senior Living has a 4.5 star rating with 172 reviews.
When is Rio Terra Senior Living open?
Rio Terra Senior Living is open now. It is open 24/7.