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RiteRug Flooring & Carpet Outlet - Columbus
- Flooring
- Columbus, OH
About this business
Location details
4450 Poth Rd, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Laura was very helpful and was great to work with
Several boxes of flooring were delivered damaged, 10 boxes out of the total order of 45, some of which were not even in a box but loose flooring planks wrapped in duct tape. In addition, rite rug was supposed to let me know when the flooring was delivered to my project site, which they failed to, resulting in the flooring being left outside for almost 48 hours. I’m still working with rite rug on either getting the defective boxes replaced or getting the whole order refunded.
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Tyler Harble. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring & Carpet Outlet - Columbus customercare@riterug.com
The delivery process was a nightmare. We were clear this was going to a residential location…the entire order was placed on one pallet. When they scheduled the first delivery, they couldn’t lift it because the load was heavier than their pallet jack. They took it back with the instructions to repack the order onto two pallets. They came back out about a week later and the order was still on one pallet. The driver and I packed out 30 boxes to make the load light enough to lift with the pallet jack, but that was still very dif... read more
Business response:
Our goal is to get better every day and your feedback helps us do this. We are truly sorry that our efforts missed the mark with you, Tim Omalley. Please allow us to try to make it right by contacting Customer Service at 1-888-250-9983. Thank you, RiteRug Flooring Outlet customercare@riterug.com
Frequently asked questions about RiteRug Flooring & Carpet Outlet - Columbus
How is RiteRug Flooring & Carpet Outlet - Columbus rated?
RiteRug Flooring & Carpet Outlet - Columbus has a 4.5 star rating with 395 reviews.
When is RiteRug Flooring & Carpet Outlet - Columbus open?
RiteRug Flooring & Carpet Outlet - Columbus is closed now. It will open tomorrow at 7:00 a.m.