RiteRug Flooring Outlet

Amber M. 

on BBB

7 years ago

We had a great experience with Rite Rug's customer service representative, Tiera S*****. We had a glass door break during installation and she was so professional, understanding, and first-class in handling our concerns quickly! We would recommend this company to our friends and family. 

Kristy T. 

on BBB

7 years ago

Rite Rug and our salesperson Jim L********** were fantastic to work with. Jim came out twice to bring samples and spent several hours with my husband and I to pick out both carpet and tile floors. Prices were fantastic and once we were ready to start the job, Rite Rug was too. The tile guys (Jimmy and his crew) were amazing and timely. Carpet guys were as well. We had one issue with carpet but it was fixed in a very timely manner. We would call Jim again in a heartbeat if we ended up moving and having to replace floors in th... read more

Nathanial N. 

on BBB

7 years ago

I had laminate hardwood flooring installed in my rental house about a year ago, My tenant calls me and says that the trim pieces has broken off, I went over to investigate and it looked like the molding had been modified to make it fit. I called customer care and sent some pictures over, in a few days I received a call saying they would replace the trim with the correct trim. Very please with the away this was handled and the lady I worked with, Tammela, was amazing. you could tell she really cared about getting my issue res... read more

Aaron S. 

on BBB

7 years ago

We were putting our house up for sale and wanted to replace the carpet and put down vinyl planking in our master bathroom. We scheduled the bathroom flooring first. During the tear up process of the existing flooring the installers broke the water line behind the toilet causing water to shoot out for five minutes before the main water line was turned off. The water went into the adjoining upstairs bathroom. The master bath was on the 2nd floor, luckily above the garage where the water ruined the finished garage. Called custo... read more

Mark A. 

on BBB

7 years ago

I want to thank the Rite Rug customer service team and the installers that finished our project. Rosie K*** did an outstanding job of scheduling our project, Geoffery H******** did a great job of following up, and Antonio did a craftsman like install of our flooring. I would and will use this group again! The attitudes of all these individuals was exceptional and very professional. Great job! 

Catherine C. 

on BBB

7 years ago

After buying our first home, we knew wanted to change the flooring on our entire first floor. We looked everywhere to find floors that we liked and we were about to place an order with another flooring company, but decided to look at one more place, RiteRug. I'm so glad we did because we were able to find something we liked even better. Jeff B*** was extremely informative and he gave us the best price! He came out to measure (for free) and we found out that the place we had previously paid to come measure didn't even measure... read more

Banks' Bluegrass Properties, LLC 

on BBB

7 years ago

Great Service 

Kate C. 

on BBB

7 years ago

We had a great experience with Rite Rug, specifically with Eric S********* in Lexington, KY. He made our transaction smooth and painless. We love our new carpet. Would recommend Rite Rug to everyone! 

Allen L. 

on BBB

7 years ago

Jeff was great very friendly and helpful there price was hard to beat the service couldn't be beat so go by see Jeff ask about core tec put it in kitchen after 3 months went back got more for bathrooms