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Rosati's Pizza
- Pizza
- Belvidere, IL
About this business
Location details
1946 Gateway Center Drive, Belvidere, IL, 61008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
The crust was burnt, no sauce. Salad was not fresh. Was very disappointed in this order.
Business response:
Lisa, I am terribly sorry to hear that you were not satisfied with your order. We always strive for excellence in our product and hate to hear when our customers are disappointed. Please reach out at your earliest convenience to discuss the matter further. Thanks again and we hope to hear from you soon. Rosatis Pizza
I ordered take out , I called to say my order was wrong I ordered traditional wings with ranch I didn’t receive the ranch or the right wings I ended up with boneless and after spending $70.00 I was told to return the next day with my old wings if I wanted the traditional wings, I was on my way to work I have no service at work when I called home on my break my family had thrown them out already. Never heard of that and won’t be returning but have never had a problem with dine-in, but after that will not be retuning
Business response:
Victoria I am very sorry to hear about this inconvenience for you. That does not sounds like our practices. I will be sure to speak to Manuel, our general manager in regards to the order and how it was handles and will be sure to get to the bottom of this. If you care to get some resolution, please contact the store so we can make amends. Thanks and sorry again. Rosatis Pizza
Everytime is less and less the amount of topics on my pizza we buy one veggie one pepperoni every 2 weeks for movie night since COVID started, used to be really good prepared not any more
Business response:
Jesus, So very sorry to hear that you are unhappy with your pizzas and the topping amount. Please be sure to ask for the manager, Manuel, when ordering to ensure that your pizza is made to your liking. It would be our pleasure! Again, we are very sorry to hear about your disappointment and we hope you order from us again.
Pizza was over cooked, very dry. Not pleased.
Business response:
Lynn, my apologies for your pizza not being to your expectations. We strive for excellence and always want to make our customers happy. We could not locate your order in our computer. At your earliest convenience, could you please contact the store and ask for the manager so we may discuss the matter. Thanks again for your feedback and reaching out!
I ordered 16” 1-3 ingredients Pizza and when I went to pick the price was changed from $21 on menu to $22.50 I asked the counter person why so, he said the price changed. I ask him where do you see the change. He replied it’s on his POS monitor. I asked him show me any menu, any place where it shows $22.50 he couldn’t. I asked to see the manager, he said the same thing but failed to show me anywhere the new prices. I asked him the Owner’ phone number but he refused and said he couldn’t do it. The when I knew I am not making... read more
Business response:
Mohammed, Terrible sorry we had to increase the cost of our pizza by $1.50. I'm not sure if you are aware, but like most things cheese has gone through the roof. This was done out of necessity and not profiteer. Unfortunately, this sounds like you were dealing with someone new at the store. Our menu is always online at Rosatispizza.com, location Belvidere Illinois, and there you can find an exact and updated price. Unfortunately, you didn't see at the bottom of the menu you were holding in your hand that it states, "al... read more
pizza was cold and not good quality
Business response:
Hi Maria Osborne. We’re really sorry that you had this poor experience. We hold our staff to a much higher standard than this, and we’ll be addressing the issue internally. Please be sure to ask for the manager, Manuel, the next time you call to place your order so that this does not happen again. He will be sure to personally make your order himself. Thanks again and so sorry for this mishap. Rosati's Pizza
this time it was horrible! cheese was barely melted, pizza dough wasn't cooked all the was! TERRIBLE!!!!
Business response:
Hi John, We strive to ensure that our guests have a wonderful dining experience with Rosati's Pizza -- your comments are imperative in helping us improve our restaurant. Please accept our apologies for any inconvenience that you may have experienced and let us make it up to you. Next time you call please ask for Manuel, the General Manager at Rosati's Pizza - Belvidere, IL and he will personally make your pizza and get it sent out promptly. Thanks, Rosati's Pizza
Extremely overpriced!! We ordered a cheese only 16” pizza, And it was $29.00!!!! Cheese only!!! Imagine any toppings💁♀️ Think - how long YOU have to work to make $29.00. Think - whats on this pizza? -crust, sauce and cheese. $29.00? 🤦♀️ Seriously? Nothing can justify this 👋🏼
Business response:
Sorry to hear about your experience and that you were unhappy with the price of your pizza. We strive to make our customers happy here at Rosati's. Our base price 16" cheese pizza is $19.50. Then add in delivery and tax and tip, it can become very expensive. To help our customers in this situation we have coupons on the website and we also have them weekly in the Boone County Shopper. Please take advantage of the coupons provided as they will help you cut the cost of the total price. If you cannot locate the coupons, p... read more
Walked in to pick up my order and the woman at the counter informed a man on the phone if he spent more than $50 he would get 20% off his order. Great, but why no offer like that for me? To be clear, the woman answering the phone offered this information. Glad your doing so well in the Covid-19 situation you can screw over people. Last time we’ll come here!0
Frequently asked questions about Rosati's Pizza
How is Rosati's Pizza rated?
Rosati's Pizza has a 4.3 star rating with 1,318 reviews.
When is Rosati's Pizza open?
Rosati's Pizza is closed now. It will open at 10:00 a.m.