Ruby Dental & Braces

Cailyn H 

on BBB

a year ago

I've had a lot of bad experiences with dentists, but by far this one has me the MOST angry. My fiance has severe anxiety toward the dentist. I made this VERY known to the people involved in scheduling his appointment. He wasn't put to sleep during his appointment, okay fine. That's the complete opposite of what I wanted, but sure. Then, when he starts having a panic attack, what does the surgeon do to calm him down? ***** at him, swears at him, and belittles him!!! I genuinely am dumbfounded at how someone can be so heartles... read more

Ranae J 

on BBB

a year ago

I checked my son out of school for the third time to get some fillings on the left side of his mouth. Being as though the last time he was there and parents can't go to the back with their kids he came out with a horrible scrape above his lip that they began to deflect when asked about, I mentioned going to the back with him this time. I was told to wait some more time and was then called in the room for them to say because I asked about it the dentist didn't want to touch him so they could reschedule yet again and send him ... read more

Casey R 

on BBB

a year ago

Creston Dental and Braces is a f****** joke. Not only did they deny me my daughters records but they did so because they did a procedure on my child after they were told no. The nurses argued about why the doctor did the procedure because they knew we told them no. This is only the beginning. My efforts to resolve this issue they have overlooked me. They also billed our healthcare instead of the dental insurance and have not made any effort to correct it! 

Roberto T 

on BBB

a year ago

A simple request was refused. I asked the office manager at the 50th street location for a more detailed receipt for my wife's dental treatment because my initial Flexible Spending Account claim for reimbursement was denied. Although she printed one out that included the necessary *** codes, it did not include the name of the treating dentist on it. I very politely asked that she please add the name of the dentist to it, and she flatly refused to do so, because the software didn't include the name. I asked to speak to her ma... read more

Sally F 

on BBB

2 years ago

At the ********* dental office in *****, I was given a quote on 8 January then when I asked questions on 22 January after having my 19 January appointment canceled, the dentist didn't put in the 6 month procedures in my price quote which would have cost me $500-$1000 more. We got it changed and I was able to get a new quote and an appointment for impressions on 31 January at 4pm. I was called at 9am 31 January and they left a voice mail that they needed me to come in a noon. I called back at 10am and told them I couldn't com... read more

Sabrina T 

on BBB

2 years ago

This company has poor customer service. The Dentist is ghetto. Horrible service, they need to CLOSED THIS BUSINESS. 

Randi S 

on BBB

2 years ago

If it would allow me to give no stars I would. Had an appointment for a Friday and it was canceled and moved to a Saturday, which was ok no complaints. Went to the app on Saturday with some moderate pain and they were nice and scheduled for the rest of my procedures for the following week. I called because of being in extreme pain and got an appointment same day, but then I get a call that they messed up and meant to refer me out to another place to do root canals etc. why didnt they say this at the initial appointment! Miss... read more

Christine B 

on BBB

2 years ago

We had 4 appointments since June 2023 and they have ALL been cancelled by the practice. The office is closed, no hygienist, no dentist and no staffing. We get confirmations and we confirm and the day before the appointment get a text cancellation. We make plans to go and then *******, ** office cancels. No one answers the number listed to call. One time when we finally got through, an appointment was made. We showed up for the appointment and was told we had no appointment because that was their call center and they never re... read more

Nathan S 

on BBB

2 years ago

I had my 6mos checkup yesterday and since the ************** location closed, we automatically thought that we needed to go to *******. We enter the office to two ladies who are yelling at each other behind the counter and not paying attention to anything. Finally we get checked in and did paper work but we waited FOREVER to be called back, after we go back to get x-rays, the girl that did them got a little attitude with me! i cannot believe that she did. Nurses and Doctors were sitting down in the break room eating instead ... read more