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Santa Barbara Memory Care
- Assisted Living Facilities
- Santa Barbara, CA
About this business
Location details
325 W Islay St, Santa Barbara, CA, 93101, United States
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Very nice. One of the rooms in the back would accomodate my mother's smoking but it is pretty far from the main building. Location is good.
Business response:
We appreciate your positive review about your recent experience with us!
My loved one passed away last month, and her ring which was an heirloom went missing from her finger. Her teeth were never brushed, and I was sad to see her when the care was mediocre at best. The staff seamed to be on their phones a lot and not paying much attention.
Business response:
We know the heartbreak of losing someone you care deeply about and hope that you are finding peace moving forward. We wanted to respond to some of the issues you raised in your review. With regard to a missing heirloom. When someone moves into our community we advise family members and POAs not to bring/leave any valuables into the apartments. As time has passed, we hope that you have since found the heirloom or have filed a police report. We have made changes in care staffing and hired an experienced Memory Care Director wh... read more
I thought it was depressing. I couldn’t get out of there quick enough when I came to tour. I would never recommend it. The cost was a little bit less though.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (805) 203-0795 to speak with our Executive Director about your recent experience.
Although the staff was very friendly and engaging with the residents. The place felt dingy and unkept. The rooms were dark and uninviting. I just couldn't imagine leaving my mom here.
Business response:
Thank you for your review. We always aim to deliver a great experience to everyone. We are very sorry to hear that we missed the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to speak to us directly, we invite you to email us at [removed]. Again, thank you for reaching out and allowing us the opportunity to make this better.
I took a tour of this place and found that it looks and feels like a prison. For the safety of residents door and entry ways are locked. The rooms are private but have to share a toilet and sink. I was showed a shower down the hall but it was still under construction. I preferred a private shower/bathroom for Mom.
Business response:
We'd like the opportunity to speak with you, so if you're willing, please contact our community at [removed]
Frequently asked questions about Santa Barbara Memory Care
How is Santa Barbara Memory Care rated?
Santa Barbara Memory Care has a 4.5 star rating with 96 reviews.
When is Santa Barbara Memory Care open?
Santa Barbara Memory Care is open now. It is open 24/7.