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Sara Companion HomeCare Services
- Home Health Care
- Valley Stream, NY
About this business
Location details
201 East Merrick Road, Valley Stream, NY, 11580, United States
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Took time to find the right fit I thought they were very, very nice, I ended up only hiring weekend help through them only because it came down to whoever could get me the best people. The issue that I found and I don't know that it's them, I think it's just where we are but it was hard to necessarily find people that were appropriate for our situation. my mother in law has short term memory loss but that was her only issue, she doesn't require hands on care, she needs someone that can truly be a companion as opposed to a ca... read more
$240/daily 4 days on 3 d... $240/daily 4 days on 3 days off
We moved my Mom's care (where she requires 24/7 live-in help) to Personal Touch earlier this year and have been very happy with the service thus far. In regards to Sara - on two separate occasions - one of my Mom's live-in aides "abandoned" my 90 year old Mom who has limited mobility and many health related issues - requiring my wife and I to take time off from work to care for her for days until a replacement could be found. What we have found is that Sara does not treat their aides well - do not provide PPE in spite of COV... read more
We moved my Mom's care (where she requires 24/7 live-in help) to Personal Touch earlier this year and have been very happy with the service thus far. In regards to Sara - on two separate occasions - one of my Mom's live-in aides "abandoned" my 90 year old Mom who has limited mobility and many health related issues - requiring my wife and I to take time off from work to care for her for days until a replacement could be found. What we have found is that Sara does not treat their aides well - do not provide PPE in spite of COV... read more
The care givers were very nice however the office staff, [name removed], was the rudest person I have ever spoken to. Actually hung up on me after calling me at 11:00 pm Sunday night.
Business response:
Kathy, we are so sorry that you thought our staffing coordinator was rude on Sunday night. She just wanted to make sure you knew that a caregiver would be there in the morning. We had problems with our system last weekend& she was just trying to make sure that everyone knew what was happening on Monday. The Client Care Coordinator called and spoke to you on Monday about the phone call. Again, the Staffing Coordinator deeply apologizes for calling at that hour. She didn't realize it was so late.
The care givers were very nice however the office staff, [name removed], was the rudest person I have ever spoken to. Actually hung up on me after calling me at 11:00 pm Sunday night.
Business response:
Kathy, we are so sorry that you thought our staffing coordinator was rude on Sunday night. She just wanted to make sure you knew that a caregiver would be there in the morning. We had problems with our system last weekend& she was just trying to make sure that everyone knew what was happening on Monday. The Client Care Coordinator called and spoke to you on Monday about the phone call. Again, the Staffing Coordinator deeply apologizes for calling at that hour. She didn't realize it was so late.
They sent aides that were not professional or caring to our mom. We were very disappointed. We even gave them 2 chances.
They did a good job and were reliable for us. They did a good job and were reliable for us. They can have a good score.
Would not recommend We had contracted an aide for my Mom for 6 days and only used 3. We have been trying to get our unused payment back for 5 months now. They do not return phone calls, answer emails or letters. The aide they sent was okay, but did not encourage my mother to get up or move around at all. She sat next to her and read most of the time. Would not recommend.
Frequently asked questions about Sara Companion HomeCare Services
How is Sara Companion HomeCare Services rated?
Sara Companion HomeCare Services has a 4.1 star rating with 199 reviews.
When is Sara Companion HomeCare Services open?
Sara Companion HomeCare Services is open now. It is open 24/7.