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SecurCare Self Storage
- Self Storage
- Indianapolis, IN
About this business
Location details
551 Stover Ave, Indianapolis, IN, 46227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The price was reasonable and I needed a place to store my heavy clothing bags while I’m In Indianapolis Indiana
Business response:
Hello Jeffrey, we are glad to see that you had a great experience. We are always working to improve, and your feedback is exactly what we need to do that. Sincerely, SecurCare Self Storage
Great available wonderful service
Business response:
Rhonda, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, SecurCare Self Storage
Very nice people and helpful thank you.
Business response:
Christopher, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, SecurCare Self Storage
You did really good a very respectful and was very helpful and I will refer other people. Ty have a nice day
Business response:
Ernest, thank you so much for your great review. Our team prides itself on providing the best customer experience. If there is anything we can do to help, please let us know! Sincerely, SecurCare Self Storage
Horrible experience, originally when we had Greg as a manager, everything seemed smooth, but under new mnagement, all our TVs, electronics, sons's PS4, Gaming monitor, husbands's Tools, bikes, personal belongings were ALL STOLEN AND NEVER RECEIVED NOTIFICATION FROM MANAGER, NO SIGNS OF A BREAK IN AS MANAGER CUT OUR LOCK AND PLACED THERES (STORAGE) ON IT, WAS DUE TO GO TO AUCTION, BUT WAS ABLE TO GET UNIT BACK AFTER PAYING SO MUCH MONEY FOR OVER YEAR AND HALF AS A LOYAL CUSTOMER WHILE WE TRANSITIONED TO NEW HOUSING, BUT SURPR... read more
Business response:
We understand your serious concerns about missing items and management response. This situation requires immediate attention. Please contact us at (317) 788-0871.
I've been a customer of Securcare Storage for over 6 years at the same location in Avon, Indiana. Since the company has been taken over by NSA brands, my rental rates have constantly increased to outrageous rates! This year alone 2023, I have been paying almost $900 per month for 3 units that are rarely maintained, no lights, leaking roofs and doors as well as poorly maintained property. I'm done with them, besides the rental increases they charge for insurance on each unit but don't provide proof of coverage or detai... read more
Business response:
We apologize for any inconvenience you have experienced with our service. We take customer feedback seriously and will address your concerns regarding rental rates and maintenance issues. Please contact us at (317) 788-0871 to discuss your specific situation and find a resolution. Thank you for bringing this to our attention.
Shalonda is the poster child of customer service, but the company only cares about making money. I rent two unit at the 9685 Fall Creek Rd. location, and there was a recent break-in where multiple units were broken into and now the front gate is broken and does not close which make it even easier for the thieves to return. Also, one of the units that I am renting is climate control but over the winter there was no working heat and now there's no working A/C either so everyone renting a unit in that particular building is bei... read more
Business response:
Hello Carol, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced at our SecurCare Self Storage facility on Fall Creek Rd. We take the safety and security of our customers' belongings seriously, and we are actively working to address the break-in incident and repair the front gate promptly. Regarding the climate control issue, we apologize for the lack of adequate heating and cooling in your unit. We understand how important it is for your belongings to be stored in... read more
I can't do this anymore the cost of my unit keeps going up. I started out paying 45.00 dollars as of yesterday they raised it again with no warning now if $150.00 a month same unit I've had since 2009. I'm disabled and can't afford it. If I wasn't down from breaking my back I would get my stuff out this week. I've been in this unit since 2009 but I originally started renting from you in 2004 and transferred units in 2009.
unit was broken into on the second day. extremely dilapidated, trash everywhere. obvious drug addicts hanging around. multiple other units clearly broken into. the security guard told me the person working the office was to return at 11 am, at 12:30 pm.
Business response:
Thank you for taking time to provide feedback, Summitt. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, SecurCare Self Storage
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 3.9 star rating with 352 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.