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SecurCare Self Storage
- Self Storage
- Indianapolis, IN
About this business
Location details
4115 Heiney Rd, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I’ve never had to put anything in storage before so needless to say I was very hesitant and had a lot of questions, Billy assisted me he was very professional, kind and knowledgeable and put me at ease. The facility is clean and secured so I ended up renting a unit and I’m very happy with the decision I made. Thanks again Billy!
Business response:
Goldie, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, SecurCare Self Storage
The office at the facility was not manned at the posted open hours. The "open" sign was flashing but nobody was there. The sign on the inner office door said they would return at 10. The self-help kiosk was not that user-friendly. I finally called command central and that person completed my lease application and sent me the unit number and gate code. Once in, the facility is clean and acceptable.
Business response:
Hello William, we are glad to see that you had a great experience. We are always working to improve, and your feedback is exactly what we need to do that. Sincerely, SecurCare Self Storage
Jen did a great job making the experience good.
Business response:
Hello Gary, we are glad to see that you had a great experience. We are always working to improve, and your feedback is exactly what we need to do that. Sincerely, SecurCare Self Storage
Getting a unit was pretty easy over the phone. However the primary email address was incorrect and nothing was mentioned about needing to purchase a cylinder lock. Luckily some was in the office I could talk to and buy one from. Wish this was mentioned over the phone before I purchased a $20 lock that now I have no use for.
Business response:
Hello Amanda, we take our customer feedback very seriously, and will work to improve as a result of your feedback. If you could reach out to us directly so we can get to the root of the problem, we would greatly appreciate it. Sincerely, SecurCare Self Storage
Happy renter
Business response:
Donn, thanks for leaving us a stellar review. We take our feedback very seriously, and it is always great to see that work is paying off. Sincerely, SecurCare Self Storage
If I could give a negative rating I definitely would as I’ know of a few others that would also. U it broken into, with obvious forced entry, half my items stolen. Took the appropriate steps with the police as well as with the claims department just to be put off for a great length of time then finally to be told they would not accept my claim, and that it was denied. I have also been to the facility on 7 different occasions during normal business hours, with no personal available in the office to assist me. Therefore ... read more
Business response:
Thank you for taking time to provide feedback, Jessica. Please provide us with more details by emailing customerservice@nsabrands.com. Don't forget to provide your preferred contact information so that a member of our team can reach out to you. We look forward to improving the customer experience and continuing to work with you. Sincerely, SecurCare Self Storage
Went to office several times and no one was there had to back several times to get a lock. I had reserved the unit online and that was a waste of time. Very frustrating. Would not recommend this place to any one. The lady working there is very moody
When I rented the unit,I was forced to use the kiosk I was unable to reserve online as the website was down so I wasn't able to get the first month free as advertised also I was given 3 codes to get in the gate before they gave me a code that says welcome golf cart! So after an hour of trying to just get in the gate I unloaded the truck and tried to close the storage unit door and place the lock in the cylinder and it was bent from someone breaking in prior. This property needs attention immediately as people are breaking in... read more
Business response:
Thank you for taking time to provide feedback, Shondel. If you would like to discuss your concerns further, please email scss-marketing@nsabrands.comand provide your preferred contact information so that a member of our management team may reach out to you.
The customer service was amazing Katie did a great job
Business response:
Bryan, thank you so much for your review. We take our customer feedback very seriously, and are always happy to see what we are doing right. Thank you, SecurCare Self Storage
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4 star rating with 252 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.