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Shawn Murphy of Mutual of Omaha Mortgage
- Mortgage Lenders
- Columbus, OH
About this business
Location details
355 E Campus View Blvd, Suite 200, Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Shawn was amazing. Always there to help with anything we needed and answered all questions we had. It was a very pleasant experience working with Shawn. He's a huge asset to the company and we appreciate all his hard work.
Verified by Mutual of Omaha Mortgage
Shawn and his quick responses
Verified by Mutual of Omaha Mortgage
Able to close the loan very quickly
Verified by Mutual of Omaha Mortgage
Providing one long list, or a simple checklist, of the items required to secure our loan would have been more preferable instead of the many emails and correspondences with more and more documents requested. Your underwriters would benefit from greater explanation and detail in their communication routes.
Business response:
Thank you for your feedback, Macy. I understand how a more streamlined process with clear checklists could be beneficial. I appreciate your suggestion and will look into ways to improve communication with my team. Please reach out to me directly if there's anything else you'd like to discuss.
Verified by Mutual of Omaha Mortgage
the number of automatically generated requests for documents or actions from the portal was excessive. I was asked to connect to my emoloyers employers payroll account to verify my employment . I had to tell Shawn and Teresa several times the link doesn't work, and yet the requests continued to come through I had to ask several times for a refund on an appraisal overpayment . The appraisal document was hard to find in the portal- it was not under "doucements" but under @action... read more
Business response:
Thank you for sharing your experience, Jan. I apologize for the challenges you faced with the document requests and the communication issues. It's important to me to ensure a smoother process, and I appreciate your feedback on these areas. Please reach out to me directly if you'd like to discuss this further or if there's anything else I can do to assist you.
Verified by Mutual of Omaha Mortgage
There was multiple instances of miscommunication between members of the Mutual of Omaha team that resulted in things needing to be redone. For instance, I was advised that the simplest way to handle a gift for a down payment was to have it wired from the lifter to title, only to be told just before closing that I needed to have funds in my account. That delayed closing by 2 weeks while we waited for the check to clear. Additionally, I was originally told that my wife could be on the deed but didn't need to be on the mortgage... read more
Business response:
Wellington, I genuinely appreciate your feedback and am truly sorry for the miscommunications you experienced during your mortgage process with us. It’s clear we could have coordinated better, and I deeply regret the delays and confusion it caused. We strive to make the home buying process as smooth as possible, and it's disappointing to hear we fell short in your case. I want to assure you that we are actively working on improving our communication protocols to prevent situations like this from happening again. Your patienc... read more
Verified by Mutual of Omaha Mortgage
Employment Verification was difficult to get right away because our company didn't have number. If the loan processor did contact me earlier in advance to ask for that information, it would've been lot smoother for closing. I get that they were trying to do everything for me, but if it proves to be difficult, loan processor should contact earlier so that I could get information for them.
Business response:
Hi Jihwan, thank you for taking the time to write us a review. I'm happy to hear that you had a good experience overall, despite the difficulty with employment verification. Your feedback is highly appreciated and will help us improve our process in the future. We always strive to make the process as smooth and convenient as possible for our clients, and your suggestion about early contact is something we'll take into account. Thanks again for choosing Mutual of Omaha Mortgage and we look forward to assisting you in the futu... read more
Verified by Mutual of Omaha Mortgage
Employment Verification was difficult to get right away because our company didn't have number. If the loan processor did contact me earlier in advance to ask for that information, it would've been lot smoother for closing. I get that they were trying to do everything for me, but if it proves to be difficult, loan processor should contact earlier so that I could get information for them.
Business response:
Hi Jihwan, thank you for taking the time to write us a review. I'm happy to hear that you had a good experience overall, despite the difficulty with employment verification. Your feedback is highly appreciated and will help us improve our process in the future. We always strive to make the process as smooth and convenient as possible for our clients, and your suggestion about early contact is something we'll take into account. Thanks again for choosing Mutual of Omaha Mortgage and we look forward to assisting you in the futu... read more
Verified by Mutual of Omaha Mortgage
If somebody would of had my loan done in the 45 days I had to get it done and not switched what loan I was doing at the last minute and cost me more money And I was unaware that it would raise my closing cost . The list could go on and on .
Frequently asked questions about Shawn Murphy of Mutual of Omaha Mortgage
How is Shawn Murphy of Mutual of Omaha Mortgage rated?
Shawn Murphy of Mutual of Omaha Mortgage has a 4.8 star rating with 172 reviews.
When is Shawn Murphy of Mutual of Omaha Mortgage open?
Shawn Murphy of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.