SimonMed Imaging - San Francisco Post St SFMRC

Laura B 

on BBB

a year ago

Had test performed at the ********** location. ****** and ****** took care of me. They were very professional, explained everything in detail and did their best to make sure I was comfortable. I showed up an hour early for my test and they were able to take me on in, which made me very happy as well. 

Patricia P 

on BBB

a year ago

I used to have scans done at hospitals. ***** Imaging in ************* is a personable experience. Starting with their extremely competent check-in clerk who never appears stressed as she is handling multiple tasks/people at the same time. I have now had two ultrasounds with ****** and she is very adept at what she does. She explains next step and always lets you know when pressure will change. Staff is busy but competent. 

Kevin M 

on BBB

a year ago

I used to hate going to the Lake ********* Office. I have had the need to go in on 12/23 and was pleasantly surprised of people being nice. They usually dispatched you with call this #. I could not get the test done due to an electronic gadget in my chest. The lady told me to sit down, and she made the calls found where I could get test done and made the appointment. Sorry I don't recall her name.During 01/24 I returned for a series of test. walked in with no appointment. needed 3 "CT" and she told me it was a slow day and i... read more

Angela H 

on BBB

2 years ago

I'll give them 3 stars because I had a positive experience in the past, and now a negative. This time (the negative experience) I had two scans done, results for one scan came back nice and on time, I am still waiting for the results of the other scan 11 days later (website says turnaround is 1-3 days, verbally they tell you 3-5). Reached out via chat. It **** not reassuring to be told the same thing by two agents two days apart (rest assured, you will have your results soon! We have emailed...). When asking to speak to a su... read more

B Verona G 

on BBB

3 years ago

******** at the Touhy location was great support and helped when I had my imaging done. She is thorough, kind, and explains everything. It made my appointment easy. ********** 

Lupe m I 

on BBB

3 years ago

********-front desk at ************* she was wonderful very plesent God Bless her 

Amanda S 

on BBB

5 years ago

I had a very good experience bringing my elderly mother there for MRI. The front desk was helpful and patient and the Tech was very compassionate and was very knowledgeable. I will definitely go back. I went to the Fashion Square Location off 68th St. 

Justin H 

on BBB

6 days ago

This is the worst company to deal with on the phone I think I have ever dealt with in my entire life. Non-stop run arounds, canceling appointments without calling to clarify the need to cancel them. I have been on the phone for 1.5 hrs, trying to get my scheduled appointment back, have been hung up on 4 times. Have asked to speak to a supervisor and have been directed to another customer service agent. Then hung up on again. All for me trying to confirm an appointment, UNBELIEVABLE!!!FIX YOUR PHONE PROCEDURES, I WILL AVOID D... read more

Courtney m 

on BBB

9 months ago

I had gone to simonmed imagining on Feb 10, 2025 2 ultrasound and a mamo. I paid $471.73 on that day from what the person told me when I was checking in. I checked my claim status and it shows that I should of paid $222.39. I have emailed simonmed twice already and no response from them. There is a difference of $249.34.