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stayAPT Suites LaGrange
- Hotels
- LaGrange, GA
About this business
Location details
112 Jameson Dr, LaGrange, GA, 30241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First floor can hear every sound from upper floor and side. I could hear a phone getting notifications so clearly that I was scared they were in the room with me. It sounded like elephants were above me. The walls must be paper thin. I left exhausted. One night a guy above me grunted literally until 1am. I called front desk the next day and they said that he had Asperger’s. The next night a herd of elephants checked in and paced back and forth until midnight. Awful experience- I would never stay there again
Business response:
We sincerely regret that you were unhappy with your stay. As always, we have a 24-hour phone line and would have been more than happy to ask the other guests to be a little quieter or move you. Thank you for staying with us!
The check in/ out process was super easy! The staff up front were also great. There was an apparent lady bug infestation in the room, there was probably 100 at the window in the room. They were all over the ceiling, in the bed, the walls. I get it, they’re just ladybugs, but I’d rather not sleep with them.
Business response:
We apologize for the ladybug issue in your room. We see that you checked in earlier in the day. Staff is always available to help, a quick call and we would have been more than happy to resolve the issue. Thank you for sharing your concerns.
We had no clue there wasn't an elevator, so we had to carry all of our luggage up to the second floor with one of us recovering from shoulder surgery and the other one dealing with hip pain. Then after getting everything up to the second floor room, we saw that the room we were given had not been cleaned from the last person staying there. So then we had to carry everything back downstairs to wait on the person who answered the emergency number to find us a different room. We requested the first floor, but he said they didn'... read more
Business response:
Customer service is of paramount importance to us here at stayAPT Suites. I apologize for any inconvenience resulting from this incident. We desire to create the best experience for you as a guest. We’d love to see you again and have another chance to show you how much you’re valued here.
There was no staff. We arrived at 1000pm from Atlanta and had to figure things out for ourselves. I have never seen a hotel where there is no staff to assist the customers
Business response:
We are sorry that your most recent stay did not meet your expectations. Our property has limited office hours, with a manager who resides on the property for guests needing assistance after hours. We apologize for not communicating this before your arrival. We will pass along your comments to the appropriate staff so that we can address this accordingly.
Hated it
Business response:
We apologize for the inconvenience, and hope you give us the opportunity to serve you again.
Business response:
We are sorry that we did not meet your expectations, we hope you will give us the chance in the future to show you that your stay was the exception.
Real housekeeping problems, disgusted It’s too bad because otherwise this place is pretty decent and a good value. BUT, they have a big housekeeping problem. They didn’t change the sheets from the last people that stayed there. I was exhausted, and it was too late to do anything about it - especially because they only have an emergency contact after early evening. I pulled back the sheets, and there was body hair and other evidence of them just making the bed back up instead of changing the sheets. And it smelled like the la... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our housekeeping services. We strive to provide every guest with a clean and comfortable environment, and it seems we fell short in your case.Please know that your concerns have been shared with our housekeeping team to ensure that such issues are addressed and prevented in the future. We take guest satisfaction seriously, and your comments help us improve our services.We would love the opportunity to make it right if... read more
I stayed in room 219 and the pull out sofa bed had old food in the sheets and bedbugs. The bedroom had fleas and old pieces of candy under the beds. The front desk staff leave at 7:00pm and there’s no one or no emergency number to call in case of any issues or concerns. I was there for four nights and was told housekeeping only cleans the rooms for seven or more nights stay. There was always a group of male works hanging outside in the parking area being inappropriate. Definitely won’t recommend anyone to stay at this establ... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay and are looking into these issues you've described.
Frequently asked questions about stayAPT Suites LaGrange
How is stayAPT Suites LaGrange rated?
stayAPT Suites LaGrange has a 4.2 star rating with 384 reviews.
When is stayAPT Suites LaGrange open?
stayAPT Suites LaGrange is open now. It will close tomorrow at 12:00 a.m.