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Superior Animal Hospital and Boarding Suites
- Veterinarians
- Superior, WI
About this business
Location details
36 E Second St, Superior, WI, 54880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
my 14 year old dog was very sick, I had 2 vets for him, 1 in duluth and superior animal hospital...he had a collapsed esophagus and a tumor pushing on his lungs, he could not breathe and he was suffering. I called superior animal hospital for help weeks in advance. (my duluth vet closed) I understand they were booked up as everyone is, but I insisted my dog was suffering and I didnt want him to suffer any longer, no one there would help me, I called numerous vets to have someone help my poor old sick dog not suffer any long... read more
Business response:
Hello, We are sorry to hear about your disappointing experience at our hospital and offer our sincerest condolences to your family for your loss. We appreciate your feedback and take it very seriously, but we are unable to locate your information in our system based on your username. We would like to investigate your feedback further and therefore, we would appreciate the opportunity to speak with you personally. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we are c... read more
We have been bringing all of our animals there and have decided to switch. I am disabled and have had to reschedule two of my pets exams mind you I was just there yesterday with my pup but was informed today because it was the second reschedule I had to do within a year "because my pain levels will not allow me to leave the house," That in order to make the appointment I would have to pay 50.00 up front per pet I was bringing in that day. Mind you we have used them for 5 spay and neuters this year and regular exams, but your... read more
Business response:
Dear Sarah-Anne, Thank you for sharing your experience with us. We understand that sometimes unexpected situations might occur, and we appreciate your feedback. Our goal is to provide the best possible service to all of our clients, including those with disabilities. However, as a busy veterinary clinic, we have implemented a deposit requirement to ensure appointment availability for all clients and need sufficient time before an appointment if someone needs to cancel. We value your loyalty and trust in us for your pets' car... read more
Too bad. My boyfriend and I have had mostly positive experiences with them, until my last appointment. It was an unscheduled, urgent care visit, for my cat who was having stomach issues. Vomiting, diarrhea, all that. And a distended abdomen that they didn't seem to catch in the physical exam-- it took an x-ray for the doctor to notice. Anyway. The service was quick and soon my cat was being handed back to me, but right when I set the carrier in my car I saw it. Her pad was shoved up the carrier wall with diarrhea on it, and ... read more
Business response:
Hello Maggie W., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care. We apologize profusely for missing the accident in the kennel. We want to assure you that our team cares deeply about our patients and would never intentionally allow any animal to sit in his or her own feces or urine. We are so, so sorry. We'd also like to assure you that our veterinarian did note in her physical ex... read more
I felt like they were selling me a car or a coffin when talking to the assistants. We walked out after spending $375 on a healthy dog. Won't be going back. I want my dog to have a personal vet. The vet just came in and talked to us for a minute or two and all the rest was done by the assistants.
Although this veterinarian is excellent in its care of animals, I will not be returning, except to complete the well puppy package I purchased. Their prices are outrageous! I was going to take the puppy there to be spayed, but they told me it would cost $525!!! And that was with a 5% discount for having purchased the well puppy package. I asked for that figure to be double checked, and, yep, that was the price. I have since found a different vet to do the surgery and it cost $148, which included a test for Lyme and heart wor... read more
Service is excellent and caring. HOWEVER, making an appointment on line can be a challenge. I made the mistake of making an appointment then found out I made the appointment for the wrong pet. Seems impossible to cancel and re-book. Why?
The vet and vet tech care was neither as thorough nor as professional as what I've received elsewhere (new to area) and expect. The vet sent a prescription to my pharmacy, but gave no info on how my cat might respond (e.g., side effects, how to know if it's working). The vet left room before I could answer questions. The vet said nothing about following up. She also failed to explore options. I had to introduce ideas for discussion. Would not see same vet again. If this business cares about its reputation and wants to impr... read more
Frequently asked questions about Superior Animal Hospital and Boarding Suites
How is Superior Animal Hospital and Boarding Suites rated?
Superior Animal Hospital and Boarding Suites has a 4.8 star rating with 1,402 reviews.
When is Superior Animal Hospital and Boarding Suites open?
Superior Animal Hospital and Boarding Suites is closed now. It will open on Monday at 8:00 a.m.