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The Olana
- Wedding Chapels
- Hickory Creek, TX
About this business
Location details
1851 Turbeville Rd, Hickory Creek, TX, 75065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
DO NOT WORK WITH WALTERS. Our experience with Olana—and the Walters Wedding Estates organization —has been completely predatory. They said insurance would cover anything that came up, and would help us out with the date if it didn’t work. Immediately after we signed, we asked our family if the date worked, and turns out half our family couldn’t make it. In addition, we found out the the bride’s brother having a baby the weekend of the wedding and the groom’s grandfather passing away. They completely and utterly did not care.... read more
The venue itself is a spectacular venue! Definitely breathtaking! The manager Kayla was awful. I hired a full time wedding planner. So please explain to me why she is emailing numerous times about details of the wedding that she must know weeks before the wedding. Clearly I am not going to be using her as my day of planner. Meanwhile she has met and has known of my full time wedding planner that she can ask all those questions versus stressing myself the groom out. She was not accommodating whatsoever, and we felt as if we w... read more
I've been waiting to write this review to see if the Olana would work to make things right, but they did not. PLEASE read the negative reviews on this site and don't just assume they are incorrect or not the norm. Going back through the negative reviews, I feel like I could have written every single one of them. The Olana is NOT WORTH THE MONEY!!! First of all, they are VERY difficult to communicate with. You can only communicate through their portal and it is not user friendly in the least. There are so many hidden fees and... read more
Just 13 months ago, I was in the same boat as you. After postponing our wedding twice due to COVID, we needed to choose a new venue. I read some concerning reviews regarding The Olana but decided to ignore them due to how beautiful the venue was. I figured with such a strong vendor team and wedding planner, I wouldn’t have to worry. I was wrong. The first red flag was the contract. It is air-tight, and strongly in favor of The Olana. Be very careful reading through it as once it’s signed, you are ultimately responsible for a... read more
It pains me to write this review, but I want other brides to know what I went through before they decide to book this venue. First I want to say the venue is absolutely stunning. Could not be any more beautiful. And I want to say that Joche who did all my decor and florals went above and beyond and absolutely over delivered. If it wasn’t for him, the day would have been completely ruined. The management at Olana disappointed me so horribly the day of my wedding. So many things went wrong. They are short staffed, the plates f... read more
The venue is stunning, but the nightmare these people will put you through isn’t worth it. We got passed through 3 different people who don’t care and don’t know our story personally to try to accommodate us. Not only we felt uncared for, but were also awfully discriminated. We were taken advantage of our horrible situation and then were ignored when we tried to reach out about all the problems. I have in writing that they owing us money, admit that they cannot fullfill their promises, and yet do nothing about it. We came he... read more
Business response:
We value every review we receive and always appreciate feedback. To readers, thank you for taking the time to read our response. There are always two sides to every story and hope you will read the other 5-Star reviews and their experiences. That said, we will always default to our signed contract agreements when upholding policies and procedures. As always, we wish you the best.
Because the whole process was a joke. We were promised so many things and your management clearly underdelivered. For instances like a private menu tasting. Then we’re told we had to pay $700!? Like really? I’m sorry but I’ve been to 5 star restaurants for the same price. When this GLOBAL PANDEMIC happened and my salon was shutdown for almost 3 months! I asked for a pause on payments temporary because I had ZERO money coming in and all y’all basically said was tough. That’s a darn shame to put y’all in the category as busine... read more
The Olana, is a venue owned by Walter Wedding Estates. I was supposed to have my wedding there on July 17th, 2020. In March when COVID hit I noticed many brides posting in bridal Facebook pages that they were having a difficult time rescheduling their wedding date with Walters Wedding Estates. Many brides were given NDAs to sign along with their new contract, fortunately, several consulted with lawyers and refused to sign them. Because I read of multiple reports of the difficulties these brides were having I reached out to T... read more
Frequently asked questions about The Olana
How is The Olana rated?
The Olana has a 4.6 star rating with 629 reviews.
When is The Olana open?
The Olana is open now. It will close at 7:00 p.m.