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The Vantage at Cityview
About this business
Although the Vantage at Cityview had some amazing people in Memory care, the overall experience is way over-rated. Cleanliness of Memory Care and staff to patient ratio is way low on the scale. Food is moderate at best. Activities is very good but cost does not match overall amenities. Raised my Moms rent $770/month with no additional care. Higher management is raping the elderly at limited income with no regard for any additional care or amenities. Jolie is phenomenal at being in charge of Memory care but as with corporate ... read more
I changed my review from 5 stars to 2, after contacting corporate and got NO response. The food has gone really, really bad. It improved for a while last year while an executive from corporate worked there, then went down to worse than ever. The residents ALL complain about it to each other, but are sadly too intimidated to complain to the cook and management. And the management takes advantage of their intimidation. What do seniors have to look forward to as much as a tasty meal? Well, not here they don't. When I visit mom ... read more
Business response:
Hi Lola, We regret to hear that your experience with us was not a more positive one. We care about your mom’s dining experience at our community andwe understand that the executive director is working with you to resolve these issues. If you have any additional questions or concerns, please feel free to reach out to Diahn at 773-666-3113.
I changed my review from 5 stars to 2, after contacting corporate and got NO response. The food has gone really, really bad. It improved for a while last year while an executive from corporate worked there, then went down to worse than ever. The residents ALL complain about it to each other, but are sadly too intimidated to complain to the cook and management. And the management takes advantage of their intimidation. What do seniors have to look forward to as much as a tasty meal? Well, not here they don't. When I visit mom ... read more
Business response:
Hi Lola, We regret to hear that your experience with us was not a more positive one. We care about your mom’s dining experience at our community andwe understand that the executive director is working with you to resolve these issues. If you have any additional questions or concerns, please feel free to reach out to Diahn at 773-666-3113.
The Vantage I am happy with the services my husband has at The Vantage. My only worry is that the food is not hot when reaches the fourth floor
Not A Good Size For The Room My loved one based their pick on location and the size of the room. This community was not equipped with a large apartment and it was in a location that was unfamiliar.
It is horrible It is horrible at The Vantage at Cityview. The food and dining room is just a horrible experience. The service and food is terrible. They say they will do things here and they don't. They still don't have anything fixed that they said they would. I would like to move as soon as possible. Everybody I know of here is ready to leave. It has not been a goo experience.
Frequently asked questions about The Vantage at Cityview
How is The Vantage at Cityview rated?
The Vantage at Cityview has a 4.4 star rating with 376 reviews.
When is The Vantage at Cityview open?
The Vantage at Cityview is open now. It is open 24/7.