This profile has been claimed by the business owner or representative.
The Villages Of Chapel Hill Apartments
- Apartments
- Carrboro, NC
About this business
Location details
500 Smith Level Rd, Carrboro, NC, 27510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Unprofessional and Unclean Overall, although the grounds are mostly beautiful, residents are not treated well. Several residents have reported being over-charged for rent. People don't always pick up after their dogs and there are a LOT of dogs. This complex is on their 4th management team in two years. There is an odor at some of the buildings that is more than unpleasant. There are some happy residents but we are starting to become fed up with being mistreated and unheard.
Amenities NOT as advertised Amenities are NOT as advertised. No access to the large pool/grills for at least 2 1/2 years, no access to the small pool this year, fitness center is a safety hazard - wires hanging from the ceiling, boards on the floor, door left open. Recently, the dumpsters were overflowing for at least 2 weeks. The small pool won't pass inspection bc the 911 box nearby is inoperable. Residents are being told that Orange County hasn't been able to come out this summer to inspect
Business response:
Thank you for sharing your feedback. We’re on a mission to make this right as our team is working diligently with our vendor to make necessary repairs to our pools and installing a code lock on the gym door for secure access. When you have some free time, please swing by the office or call one of our managers at (919) 642-1827, we'd be happy to discuss this further.
DO NOT MOVE HERE! You will regret it... If the previous reviews did not convince you to stay away from this place please heed my warning. DO NOT MOVE HERE! This has been the worst apartment complex I have ever lived in. The apartments may look nice on the outside but they are completely broken down underneath. The new management company is even worst than the previous one and will screw you out of your money after you've signed the lease.. YOU'VE BEEN WARNED...
Business response:
Our team takes the satisfaction of our residents very seriously. It pains us to know this has been your experience. We'd like to get a better understanding of your experience and where we missed the mark. Please contact us at (919) 929-1141 or stop by our leasing office so we may connect you with our Community Manager.
Poo Poo Living Experience While 3rd group properties has given the complex a makeover, they have done a poor job at managing the place. I much preferred living here under Graystar. Save your time and money. Look elsewhere.
Business response:
Sorry to hear you had an unpleasant experience at Villages. We strive to make our residents happy, so please stop by the office and let us know exactly how we can improve. We appreciate the feedback as always!
Great Apartment Bad Service I lived there for a year and I enjoyed my quiet, safe and convenient location. My apartment had plenty of natural light and the room arrangements are some of the more practical ones I have seen. Unfortunately my energy bill was always sky high with me a single person paying up to $200 a month. This was a major reason for leaving the apartment(star1). I was told it wasn't the case in all buildings so you can ask about that when you visit to ensure you are in an energy efficient building. Sadly the ... read more
Business response:
We are thrilled that you enjoyed the unique layouts and wonderful natural light in your apartment. We regret that you weren't satisfied with your move out experience. Please call or come by the office so we can discuss and improve. Thanks!
Go elsewhere Do yourself a favor and read other reviews regarding the new management that has acquired the property since spring 2015. When I say they are rude, unconcerned and ruthless, it is an understatement. We are leaving in August and we cannot wait to leave. The assistant manager is so concerned about being right, she isn't concerned about losing residents. She has disconnected my call, placed me on hold for long periods of time, broken her commitment to call me back or return my emails all while calling me unprofessi... read more
Frequently asked questions about The Villages Of Chapel Hill Apartments
How is The Villages Of Chapel Hill Apartments rated?
The Villages Of Chapel Hill Apartments has a 3.1 star rating with 238 reviews.
When is The Villages Of Chapel Hill Apartments open?
The Villages Of Chapel Hill Apartments is closed now. It will open at 8:00 a.m.