Todd Jaenke of Mutual of Omaha Mortgage

Carrie A. 

Verified by Mutual of Omaha Mortgage

6 years ago

Todd did a great job. Quick and easy through the whole process. 

Jacob A. 

Verified by Mutual of Omaha Mortgage

6 years ago

todd is Great! 

Michael C. 

Verified by Mutual of Omaha Mortgage

2 years ago

When beginning our home purchase we had a loan officer that was great. He kept us up to date and well informed. In the middle of everything he let us know he was leaving MOO because of poor customer service practices. That was obvious. We were sent multiple copies of the same documents that had wildly different amounts. No one answered the phone when we had questions. Kari Roy had a long email chain that was terrible. Once our original loan officer, Curtis, left she was our point of contact but she merely sent paperwork and ... read more

Morgan V. 

Verified by Mutual of Omaha Mortgage

2 years ago

We came to Mutual of Omaha specifically for Curtis to be our loan officer. While we had Curtis, he was excellent. He promptly answered phone calls and text messages (even while on vacation). He helped ease our nerves and made us feel extremely comfortable with the lending process. However, after Curtis left the company, we felt a bit lost. No one new contacted us. The only point of contact we had with the company was Kari, the processor who worked with Curtis. Kari sent numerous emails, though did not answer calls. I called ... read more