Tony Fragale at Mutual of Omaha Mortgage

Chris-Patty R. 

Verified by Mutual of Omaha Mortgage

8 years ago

Awesome! Goes the extra mile to look for ways to make sure loans close! Very thorough on preparing the buyer for the mortgage process. 

David James H. 

Verified by Mutual of Omaha Mortgage

a year ago

I thought communication in the beginning was good. There were times documents were uploaded and we wouldn't hear anything. Calling to explain new documents or at least offering would be nice. a few times it was a "trust me" type experience when it came to numbers on the CD. And then on closing day it changes and there had to be a last min scramble to get some things figured out. That shouldn't happen. 

Heather H. 

Verified by Mutual of Omaha Mortgage

2 years ago

Mo worries 

Jake H. 

Verified by Mutual of Omaha Mortgage

3 years ago

Closing - we had to ask for updates - buyer wasn't informed how to pay for closing prior to at the signing table - the buyer physically had to call the lender to find out how to make payment on the day of closing - buyer also had to himself look in to how to pay close to $80,000 with 3 seperate pay off checks on where to send them and wasn't told he would have to do any of this. Then after closing was completed, we were asked for the closing disclosure from the buyers home that closed a week prior in a completely different s... read more

Joseph M G. 

Verified by Mutual of Omaha Mortgage

4 years ago

To many people involved. I dealt with four people through this process. Once ReFi was complete it took 8 days for me to get my money. I was told 3 days. 

Steve C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Was asked for the same information multiple tines. 

Allen C. 

Verified by Mutual of Omaha Mortgage

6 years ago

Surprise charges on home evaluation which created additional charges that were not presented at inception of loan application. A simple check of town appraisal values, and current town appraisal dates done by the town would shown home value that far exceeded home loan. Tony followed Mutual of Omaha directives only, and needs to increase his vue of customer perspectives. 

Joseph M G. 

Verified by Mutual of Omaha Mortgage

6 years ago

To many people involved. I dealt with four people through this process. Once ReFi was complete it took 8 days for me to get my money. I was told 3 days. 

Cindy Y P. 

Verified by Mutual of Omaha Mortgage

7 years ago

There were too many errors and not enough attention to detail. No meetings were ever scheduled with us - just ad hoc phone calls. Names were wrong, birth date wrong, and we were initially asked just to sign with the wrong info. Title company work was sloppy - didn't make checks payable to the right companies and were not contactable to discuss.