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Town East Collision

4.3

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Location details

18411 LBJ Freeway, Mesquite, TX, 75150, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri7:00 a.m. to 6:00 p.m.
Sat7:00 a.m. to 1:00 p.m.
SunClosed
4.3151 reviews
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Diana M.'s profile image
Diana M. 
rating
a month ago

100% Satisfied! I had a fantastic experience at Town East Ford Collision Repair Center! My car looks amazing after the repairs--you can't even tell anything happened to it. The entire staff was friendly, and I really appreciated that they kept me informed about the status of my vehicle throughout the entire process. I want to give a special shout-out to Hector Briones. He provided excellent service and was incredibly professional, kind, and knowledgeable. He was always available to answer all my questions and made the whole... read more

Janet N.'s profile image
Janet N. 
rating
5 years ago

We were recently rear ended and had to decide on a spot to fix our car. Firstly, I won a premium cross over suv. Brand new. My "last" for life car..... and so I was very upset and being rear ended my an........ non-observant and distracted individual. We read some good reviews and decided to take our baby hear. Amazing experience! Enterprise rental on site: When we did the drop off, the gentleman that took in our car Manny/Miguel? (My hubby is horrible with names) Was amazing! He saw that we were turning in a premium... read more

CJ W.'s profile image
CJ W. 
rating
5 years ago

Got rear-ended March 19th. Hector was my tech. He kept me informed throughout the entire process, worked with the at fault insurance co. I highly recommend this place! This is the second time I've used them for restoring my truck back to looking brand new! Flawless transaction! My only complaint was they absolutely use too much bleach to sanitize the lobby. I wish people realized it doesn't take more to sanitize... it is actually more harmful than the germs! 

Holly T.'s profile image
Holly T. 
rating
6 years ago

I chose Town East Ford Collision based on a previous great experience and they were on the list of preferred collision centers by Statefarm. They provided outstanding service on our vehicle and great communication. Our car looks brand new and I thank them so much! 

Amanda M.'s profile image
Amanda M. 
rating
6 years ago

I was involved in an accident and used my insurance (Allstate) and worked with Zach Preddy to repair my vehicle. Zach was amazing. He was responsive, kind, helpful, and patient with my questions. He responded quickly to all of my emails and truly made what can be a frustrating experience as hassle-free as possible. I highly recommend working with Zach (if you get a choice), and the work at Town East Ford Collision. 

Michael H.'s profile image
Michael H. 
rating
6 years ago

Town East Ford did an excellent job handling repairs of my Jeep. I chose them because they had, by far, the highest number of excellent reviews online. The customer service I received lived up to what I read in those reviews. Rick Garner was fantastic at addressing my concerns, explaining the work that would be done, updating me as the repairs were made, and making sure I had an overall great experience. I would absolutely use Town East Ford again. 

Jamie L.'s profile image
Jamie L. 
rating
6 years ago

Zane Johnson did my repairs on my car. He was very professional and kept me up to date on the status of my car . I'm highly satisfied 

Jeanette S.'s profile image
Jeanette S. 
rating
7 years ago

I can't thank Anthony Dimola and Jonathan Spence enough for ALL their help in recent months!!! SO many times they went over and above to help me!!!! This is by far the BEST Service Center at any dealership I have dealt with in all my years with Ford!!!! Thank you isn't enough but it's the best I can do on a review!!!! Definitely my choice for service on my 2013 Mustang!!!! Thank you SO much and while you had to battle with another dealership you still came through for me!!!!! Jeanette Sheetz 

Steffanie B.'s profile image
Steffanie B. 
rating
10 years ago

I recently ran over a plastic/paint bucket and it ripped my undercarriage. I was referred to Town East Body Shop by my insurance as a certified repair shop. I got into this one the next morning after a Nissan affliated shop could not. I must say the entire experience was very seamless. I had an appointment and claim through my insurance. I arrived and met with Billy, the service advisor who handled my car. They have an Enterprise right next door which also made it a very smooth transition. The young ladies at the fr... read more

Frequently asked questions about Town East Collision

How is Town East Collision rated?

Town East Collision has a 4.3 star rating with 151 reviews. 

When is Town East Collision open?

Town East Collision is open now. It will close at 6:00 p.m.