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Treehouse Pediatrics
- Pediatricians
- Round Rock, TX
About this business
Location details
1001 Little Oak Way, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Daughter went to the doctors on Tuesday for her nine month check up. They took her temperature in the armpit and came back at 99.8. Never told us that you add a degree for armpit temperatures, so really she had a 100.8. They failed to check anything, to see why she had a temperature, they acted like everything was fine. Tuesday night her armpit temperature was 100.9 (we still don't know that you add a degree). Online it says to take your 9 month old to the hospital if they have a 102 (with the 1 degree, she had a 101.9 and w... read more
Business response:
We genuinely appreciate hearing all reviews, as it helps us identify areas where we can improve our services. Providing exceptional care and support to both parents and children is our utmost priority. A member of our team will follow up for further assistance in this matter.
You guys have made it so hard to get sick visits. Made an appt today online today for today but then come to find out it was for another day. Show up and nothing. You then tell me you can try to squeeze us in but no guarantee to be seen. My kid is sick, I need to be seen. She has to have Covid test to get back in school. You have made it so hard. It never use to be this way.
The pediatrician made me feel like the worse mom around. I am a first time mom and my baby dropped almost a pound in weight from birth. I was also in hospital on fluids for 5 days. The pedi I encountered made me feel like the lowest human. I will never go back here.
I just moved here from PA and after reading so many positive reviews I was so excited to have my pediatrician chosen before I even moved to Texas. So within a month of being here, I tried to make a same day appt as soon as they opened in the morning and the girl advised the schedule didn’t allow for a same day appt. I asked to schedule a regular appt and she said I had to call tomorrow. I was so upset and confused. She told me to go To urgent care. As a pediatrician I depend on them having same day appts if I needed it.
Business response:
We are sorry to hear about your disappointment in scheduling a new patient with us. Due to the unprecedented volume of sick visits as COVID restrictions ease, along with a normal busy summer full of well checks, our schedules are currently filling up quickly. We pride ourselves on our commitment to care and feel our first priority has to be to the established families that trust us to be able to see them when they need us.
From birth, Dr Kurz was our son's pediatrician. We love him! I don't really like being basically laughed at for being severely anxious about my son getting shots by the nurse. OK, I've looked past this. Now, to get an appointment I wait an hour on the phone to get an appointment. That was extremely ridiculous. Not to mention that I've been there for a lot of appointments, but now I have to re-register? Just ridiculous. I ask if I can come in for a quick flu shot. They tell me that they do it at Walgreens. I get off the phone... read more
Business response:
It seems you have been doing a lot of waiting on us and we sincerely apologize for that! We have recently switched to a new operating system, that in the long run will be great for all of our families but the transition has been rough for everyone. With the switch to the new system and the merging into Austin Health Partners, the we way operate has had to change too and you will be asked to update/confirm your information at each visit but the questions should be quick after the initial registration. If you ever feel like yo... read more
Apparently Marlo has put her notice in so all is solved! I'll increase my rating because other than her everything is great. ________________________________________________________________ UPDATED REVIEW as of 07/05/18 - I checked in this morning and the check in person says Marlo (practice manager) wants to speak to me so she can explain her side of the story. The check in person made it sound very innocent. I get into Marlo's office and immediately Marlo accuses me of voiding payments and says I have a history of it. Afte... read more
My wife and I had a very bad experience with Treehouse and we never even physically gone into the office. We recently moved from Kyle to Round Rock this past month. Our 3 month baby has been congested for about 3 weeks now and having a bad cough One night last week it got really severe he couldn't even sleep and had trouble breathing. The next morning we couldn't afford to waste the time to drive 1 hour to his pediatrician in Kyle so we called Treehouse at 9am in the morning to see if they could see him that day, they booked... read more
Business response:
Hi Mr. Herrera. My name is Cassie Barnett, I am the Director of Patient Services here at Treehouse and I would really like to speak to you about the rough experience you had this morning. We do have a policy in place that states if you no show your 1st appointment with us, that no further appointments will be scheduled but being a pediatric office, we understand that things happen and we are always open to hearing parents out, new or not. It seems like you weren't extended that courtesy this morning and for that I am sorry. ... read more
Frequently asked questions about Treehouse Pediatrics
How is Treehouse Pediatrics rated?
Treehouse Pediatrics has a 4.7 star rating with 1,914 reviews.
When is Treehouse Pediatrics open?
Treehouse Pediatrics is open now. It will close at 5:00 p.m.