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Tru by Hilton Wichita Northeast
- Hotels
- Wichita, KS
About this business
Location details
1236 N Greenwich Rd, Wichita, KS, 67206, United States
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Business response:
Thank you for your review! We work hard to make our guests happy and appreciate your feedback!
Loved this hotel, clean and attendant was very pleasant. Would absolutely recommend this hotel. 😊
Business response:
Thank you for your review! We work hard to make our guests happy and appreciate your feedback!
The outlet next to the bed didn't work, the tv turned itself off and worked intermittently and the room had a lot of little issues like it was quickly built without paying attention to things like gaps in the flooring, spots that weren't painted, etc., which was odd for a newer hotel. There wasn't a coffee maker in the room and the coffee pot in the lobby was out when we went to get some on our way out.
Business response:
Thank you for your review. I apologize for the inconveniences you experienced during your stay with us. I will follow up with our maintenance engineer about the issues you mentioned. I will also share your comments about the absence of a coffee maker in your room with Hilton as the guest room amenities are brand standard, that is why we share each comment with Hilton. We can only hope to welcome you back with us soon.
OK Everything was fine, but no coffee maker in the room.
Business response:
Thank you for your review. I will share your comment about the coffee maker with Hilton as the guest room amenities are brand standard, that is why we share each comment with Hilton. We look forward to welcoming you back with us soon.
Business response:
Thank you for your review! We work hard to make our guests happy and appreciate your feedback!
Business response:
Thank you for choosing us!
Business response:
Thank you for choosing us!
Great location. Breakfast was provided despite Covid. Friendly safe. Spacious room.
Business response:
Thank you for choosing us!
Poor check-in & dirty floor but great sleep. Good & bad. Front desk was vacant when I arrived. Floor in my room was filthy (socks may not recover; see picture). Bed was great though, and climate control was perfect. Quiet, good night’s sleep.
Business response:
Dear Rodger, While I am delighted to hear you had a great night's sleep, I am concerned about the cleanliness of your room. I will address these concerns as we do not want our guests to have this type of experience, that is not what we are about. I appreciate you taking the time to provide your valuable feedback and take this matter seriously. Thank you for choosing us!
Frequently asked questions about Tru by Hilton Wichita Northeast
How is Tru by Hilton Wichita Northeast rated?
Tru by Hilton Wichita Northeast has a 4.1 star rating with 1,433 reviews.
When is Tru by Hilton Wichita Northeast open?
Tru by Hilton Wichita Northeast is open now. It is open 24/7.