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TruFit Athletic Clubs - Pat Booker Rd.
- San Antonio, TX
About this business
Location details
2935 Pat Booker Rd., San Antonio, TX, 78221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
I was a member here for a few months as it was close to my work. My husband is a service member and we received new duties therefore I had to cancel my membership. I went in to cancel, signed a paper with one of the workers and left. 4 months later they are still attempting to charge me. My bank had already marked all of their charges as fraudulent because they knew we had moved. Thankfully RBFCU and USAA protect service members from greedy business owners like this. I have contacted the gym multiple times and every time I a... read more
Business response:
We apologize for any inconvenience you have experienced, Samantha. We take customer feedback seriously and will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.
The operations manager Monica is always rude has an attitude and makes myself and others I have talked to feel uncomfortable
Business response:
We apologize for any negative experiences you may have had with our operations manager, Monica. We strive to provide a comfortable and welcoming environment for all our customers. Your feedback is important to us, and we will address this issue to ensure better customer service moving forward. Thank you for bringing this to our attention.
Love my TruFit Gym! I’ve been going to the Pat Booker location and training with Daniel 3 days a week for almost 1 year and I’ve never looked and felt better about myself! Daniel is AWESOME! He’s really helped me on my fitness journey!!
Shannon Is A great personal Trainner I truly recommend him
love this gym! love the environment! nick at the front was so helpful and welcoming !!
Business response:
Hi, Ashley. We are thrilled to learn that you had a positive experience with us!
nick at the front desk is so helpful and very sweet! i had trouble on a machine and nick was so helpful
Business response:
Hi, Ash. Thanks for taking the time to share your positive experience. We truly appreciate it!
Shannon is A Amazing Trainer he assist when you ask he is very energetic and love to help others
Business response:
Hi, Clarence. Your feedback is highly appreciated. Thank you for the review!
Be careful about the cancellation policy. They won't accept cancellation on the first time. You have to try cancelling several times. Then you'll be stuck with a bill for another 30 days after you cancel. If you're thinking of signing up, ask for a printed copy of the contract. Take it home and read it carefully. You won't get a chance review the contract in the gym, they just turn the monitor at an angle and minimize the seriousness of what you're signing.
Business response:
Thank you for providing your feedback and letting us know about this issue, Holly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at wecare@clubtrufit.com and we'd be happy to help you out
The gym is constantly open late. It’s suppose to open at 05:00 but it fails to open on time several times per month. This issue has been going on for a long time but has not been corrected. Very frustrating for everyone who wakes up extra early to try to squeeze a workout in a busy schedule. No need for the for the copy and paste apology, just fix the problem.
Business response:
We are truly sorry for your frustration with the gym not being open on time at your location, Alberto. We take negative reviews like this one very seriously, as we strive to always deliver the best possible service. We will have our customer success team look into this immediately and make sure that incidents like this do not continue to occur. We hope to have the opportunity to turn this experience around into a positive one. If you have any further comments or concerns please email me directly at bhubbell@clubtrufit.com an... read more
Frequently asked questions about TruFit Athletic Clubs - Pat Booker Rd.
How is TruFit Athletic Clubs - Pat Booker Rd. rated?
TruFit Athletic Clubs - Pat Booker Rd. has a 4.7 star rating with 3,644 reviews.
When is TruFit Athletic Clubs - Pat Booker Rd. open?
TruFit Athletic Clubs - Pat Booker Rd. is closed now. It will open at 5:00 a.m.