This profile has been claimed by the business owner or representative.
Universal Windows Direct of Louisville
- Windows Installation
- Louisville, KY
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3865 Produce Rd, #207, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hello, Sandy. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD
Other than the 2 hour presentation it was fairly seamless. Installers were very professional & on time.
Business response:
Hi, Dennis. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything!^JD
I am was overall happy with the windows, but working with the company has been hard. Mostly around communicating. I never heard from them after manufacturing delays unless I reached out to them. They set high expectations but did not meet them regarding how long it was going to take to get the windows. Installation was fine, but would have liked a walk through regarding care and usage.
Business response:
Thank you for this feedback, David! We are thrilled to hear that you're happy with your new windows! We are truly sorry about the lack of communication throughout your experience with us and will use this information internally for coaching to improve our customer experience! If there's anything else we can assist with, please don't hesitate to reach out.^JD
Universal windows was very great in explaining everything showed me the whole window, took it apart demonstrated every piece.
Business response:
Hi, Laura. We are thrilled to learn that you had a positive experience with us! Please don't hesitate to reach out if you need anything!^JD
Business response:
Hi, Customer. Thank you so much for leaving us a stellar review!^J
Business response:
Hi, Tiffany. Thank you so much for leaving us a stellar review!^JD
Business response:
Hi, Customer In Sellersburg,. Your feedback is highly appreciated. Thank you for the review! If you have any suggestions on how we could improve the experience, please feel free to let us know at customerservice@universalwindowsdirect.com^JD
Business response:
Hi, Karla. At Universal Windows Direct of Northwest Kentucky, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com! ^AM
Frequently asked questions about Universal Windows Direct of Louisville
How is Universal Windows Direct of Louisville rated?
Universal Windows Direct of Louisville has a 4.6 star rating with 370 reviews.
When is Universal Windows Direct of Louisville open?
Universal Windows Direct of Louisville is closed now. It will open at 8:00 a.m.