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Universal Windows Direct of Louisville
- Windows Installation
- Louisville, KY
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3865 Produce Rd, #207, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Business response:
Hello, Cathy. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
Business response:
Hello, Nathan. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
The price was fair, the lead time was shorter than all the other companies I got quotes from. When I had questions for the sales person and tried calling, I never got a response back from them.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Business response:
Hi, Jim. Thank you so much for leaving us a stellar review!^JD
Business response:
Hello, we would love learn how we can improve your experience. Please send your feedback to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hello, Magenta. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^JD
Wonderful experience, couldn’t be happier!
Business response:
Hello, Christopher. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^JD
Very good workers.
Business response:
Hi, Patricia. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^JD
Quality of door and installation was great. Customer service is considerably lacking. I say this because I was made two promises by the salesman,that I did not get in writing, and neither one of those promises came through. Then when we contacted Windows direct. It took three phone calls before I was able to speak to a manager who never called me back after saying he would look into the problem. I will not use universal windows direct again
Business response:
Mary, we are truly sorry to hear about your experience with us and understand your frustration at this time. This is not a true reflection of the service we aim to provide our customers. If you wish to discuss your experience further or have additional concerns, please contact us at support@universalwindowsdirect.com for assistance.^JD
Frequently asked questions about Universal Windows Direct of Louisville
How is Universal Windows Direct of Louisville rated?
Universal Windows Direct of Louisville has a 4.6 star rating with 335 reviews.
When is Universal Windows Direct of Louisville open?
Universal Windows Direct of Louisville is closed now. It will open tomorrow at 8:00 a.m.