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Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The job was completed quickly and professionally.
Business response:
Hi, Theresa. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
We decided on purchasing these windows because we were sold on the superior quality and excellent customer service. When the pivot pins snapped in half, I started questioning the quality. Then when the rep insulted my intelligence by telling me i should start by watching a video of how to reinstall the sash and if that didn’t work I should call back, it left a bad taste in my mouth for the customer service. Up until this issue we were thrilled with the windows themselves. Now I don’t know if I’d be comfortable recommending t... read more
Business response:
Hi, Customer. Your feedback of this experience with us here at Universal Windows Direct is highly appreciated. We are truly sorry to hear about the issues you experienced with us and understand how this may have caused frustration in your experience. We are thrilled to hear our technician Paul provided you with great quality service. Thank you again for the review!^J
They were very quick and efficient in removing the old windows and installing the new ones which were a totally different style. Their measurements were right on and 4 large sliders with 2 half rounds were installed by 2:00PM and they removed the old windows with any mess that had been made. Very pleased.
Business response:
Hello, Marilou. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
I was overall pleased. However the one thing that keeps me from making recommendations is that we were told 1 day install and planned accordingly. The installer were not done and it took 2 days, with us needing to take more time off of work unexpectedly. I indicated this on my survey and never even got a call or apology. My time is as valuable as theirs.
Business response:
Angela, we appreciate your feedback of this experience with us at Universal Windows Direct. We are truly sorry for the misunderstanding regarding the amount of time needed to complete your installation and understand how this can cause frustration. Your time is valuable to us and we sincerely apologize for any inconvenience this extra time may have caused. If you wish to share additional feedback with us or have any questions at this time, please don't hesitate to reach out for assistance!^J
While I like the windows they are not well fit and some of ours our actually loose fitting and have started to leak. They are not properly sealed around the exterior between the home and the window.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.8 star rating with 1,382 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is closed now. It will open tomorrow at 8:00 a.m.