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Village on the Park Onion Creek
- Assisted Living Facilities
- Austin, Texas
About this business
Location details
11300 Farrah Ln, Austin, Texas, 78748, United States
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Very nice assisted living facility. Many areas for residents to use. Several activities were going on to choose from. Staff seemed nice. They work with residents and assist them with visiting next door at Legacy Oaks if married to a person with Alzheimers who resides there.
Very nice assisted living facility. Many areas for residents to use. Several activities were going on to choose from. Staff seemed nice. They work with residents and assist them with visiting next door at Silverado if married to a person with Alzheimers who resides there.
We moved my Mom here and she is very happy and I visit and I'm happy. The food is good and the staff is great and I would recommend this place to anyone. If you have aging parents, it is best to help them get downsized and into this type living arrangement before they get into a situation where they can't participate in the move (like picking out what to take and what to sell/donate etc.) We (my brother and I and Mom) are glad we did this now instead of waiting. Also the facility is brand new which makes it a nice "new" home... read more
Our experience with Village on the Park has been a very good one, so far! The employees here are outstanding, and they're what makes it such a nice place to be in! They're very friendly, and they do a great job keeping everything looking clean and well kept. Other than a few complaints about the food (which has been improving), we haven't heard a single negative thing from the other residents!
Not much to complain about. But . . . I would like a better choice of cereals for breakfast as our only current choices are sugar - coated mainly suited for youngsters. I would prefer the old fashioned kind such as Kellogg's corn flakes, Kix, Wheaties, Rice Krispies, etc. Soon daylight savings time will kick in -- right now, we are blinded by the early morning sun -- we need additional shading on the east side of the dining room. Would like disposal installed in my kitchen sink (I've had one in all my residences for over 5... read more
My aunt and her partner lived in one of the independent living cottages for several years. Last year my aunt fell and was taken to the hospital for a serious head injury. Despite the fact that the person on duty at the desk called the paramedics, no one bothered to call my aunt's emergency contact and sent her partner (who has moderate dementia) back to their cottage with no support. I am aware that they were living in independent living so the facility has no legal responsibility to provide care however, I was very upset th... read more
Business response:
We regret that your experience didn’t meet expectations. Our goal is to provide exceptional service, and we’d love to discuss how we can make things right. Please reach out to us at Feedback@theaspenwoodcompany.com.
My parents have been in IL for over two years and the food keeps getting worse. Also the maintenance staff has changed multiple times and takes shortcuts to keep HVAC units working because they all have aged out and need replaced at a cost that would impact management bonuses. It’s such an attractive facility but just not optimally managed. They are always short on staff but that’s the environment of senior care these days.
Business response:
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback regarding the food quality and maintenance team. We understand how important these aspects are for the comfort and well-being of our residents and their families. We apologize for any inconvenience you and your parents may have experienced. It's our goal to provide the best possible experience for our residents, and we take your comments seriously. We would like to address your concerns in a more personalized manner. We would like to ... read more
Staff is friendly, food is TERRIBLE!! Food was acceptable when parents moved in but has gotten worse as time has gone on. Staff are friendly and helpful. If food was better would be an exceptional value,
Frequently asked questions about Village on the Park Onion Creek
How is Village on the Park Onion Creek rated?
Village on the Park Onion Creek has a 4.6 star rating with 131 reviews.
When is Village on the Park Onion Creek open?
Village on the Park Onion Creek is open now. It is open 24/7.