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Village on the Park Stonebridge Ranch
- Assisted Living Facilities
- McKinney, Texas
About this business
Location details
3300 S Stonebridge Dr, McKinney, Texas, 75070, United States
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We're very pleased with how things have turned out at The Village at Stonebridge, it is a very nice place! The facility itself is clean and well kept, and the staff is very friendly. I would highly recommend them!
They are vicious and fake. They allowed my friend to fall several times and did not give her the attention they said they would even though we paid for it. Truly unless your loved one is able bodied then do not go there. You are on your own. Do not be fooled into paying for extra care because it is not available. The aids are personable but are never available. We paid $[removed] per month and she fell three times. It is a beautiful facility but take out care and it is an expensive small apartment.
Anthology sucks we are moving her this weekend. I wouldn't recommend them for no one they suck! They could improve the staff and provide new management.
Business response:
Hello, thank you for your feedback regarding Anthology of Stonebridge Ranch. We would love the opportunity to discuss your star rating further and hope you reach out to us at customersupport@anthologyseniorliving.com
Since being bought by Anthology things have gone from ok to so much worse. The outside paint has been chipping off. The sprinklers do no work in most parts while others water the parking lot 2-3 times a day. The ED and all staff have a serious problem at communication among themselves and absolutely none to the residents. It is a perfect case of right doesn't know what the left is doing. There are holes in the grass areas that they say they'll fill but haven't. They are all around the building. Could be so much better with t... read more
This community is terrible. We've had several directors and staff changes. The food here is not fit to eat. The director sits in her office, works on how she can earn a bonus and cares less about the residents. We don't even get 2 local channels of TV and several more. Please don't send your loved one here. They won't get the care they need and it's not fair to them.
This is a poor facility. Memory care employees are poorly trained and the unit is under-staffed. Very high turnover. Common area smells of urine.
Business response:
Dear Juston, Thank you for your input. I am the new Executive Director at Stonebridge and I invite you visit us again and see how the community has turned around. I am sorry your experience was so negative. Our Memory Care smells very nice, our staff is trained for Dementia and Alz. care and we are doing good things.
Frequently asked questions about Village on the Park Stonebridge Ranch
How is Village on the Park Stonebridge Ranch rated?
Village on the Park Stonebridge Ranch has a 4.4 star rating with 160 reviews.
When is Village on the Park Stonebridge Ranch open?
Village on the Park Stonebridge Ranch is open now. It is open 24/7.