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WellNow Urgent Care
- Urgent Care
- St. Charles, IL
About this business
Location details
2600 E. Main St., St. Charles, IL, 60174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Entire experience QUALITY. Pleasant, friendly, thorough, and efficient. I highly recommend WellNow St. Charles.
Business response:
We’re so happy to hear that, Jan! Thank you for your support and for choosing WellNow. Stay connected with us on Instagram @wellnowurgentcare for the latest news and updates! -The Customer Service Team
Awful. They should remove the "Urgent" from their name. Was checked in and triaged quickly. Then I waited in an examination room for 50 minutes, and only when I decided to leave did they notice me. Told me it would only be another 5 minutes, and would I please reconsider. No way. I left and won't go back.
Update- they commented on this post to email them. Which I did. And they have not responded or rectified the situation despite trying to save face and look like they are helping me
Business response:
Hi Alexa, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
While everyone was very kind, bedside manner was terrible and they were more urgent to take my insurance info while I had my screaming bleeding 2 year old sitting in my lap. The NPA was nice but quickly wrote off my daughter's symptoms as just "pink eye" and prescribed antibiotics. Two days later we ended up in emergency room at CDH bc of worsening symptoms and I was told she DEFINITELY doesn't have pink eye but an incredibly bad virus and to immediately discontinue antibiotics because they could be harmful at this point d... read more
Business response:
Hi Alexa, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Billed as an ER visit and not a doctor visit. Never had to pay so much for a quick care. All good until you get the bill!. Will never go back. Sticking with Northwestern.
Business response:
We know billing issues can be frustrating, and we want to make this right. Send us an email at wecare@wellnow.com so we can sort it out! -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 138 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.