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Westway Ford
- Car Dealers
- Irving, TX
About this business
Location details
801 W. Airport Freeway, Irving, TX, 75062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
2.5 Star : Likely to Recommend 5 Star : Repair Quality The repair was excellent. Our only concern was that it took 4 months to find parts to work on the repairs. 5 Star : Customer Service The person we dealt with was very courteous.
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Westway Ford took to long to get my car repaired. And Enterprise Rental charged me for keeping the rental car the amount of $247.00. money that I did not expect to pay. Communication was not the best. Could have been better. I will never use Westway Body Shop again nor recommend. Just a bad experience all together! 1.5 Star : Customer Service 2.5 Star : Returned Clean
1 Star : Likely to Recommend 5 Star : Repair Quality 2.5 Star : Customer Service 5 Star : Returned Clean
0 Star : My Experience Unfortunately I had To immediately go vacuum all the glass shards left on passenger front side seat. Shards on the floor of the front passenger as well. Not safe for someone to have sat down. There was also a paper left with patches of glue on the floor causing a noxious smell.
0 Star : My Experience Greasy shoe prints all over the driver's floor mat that were not there before. 1.5 Star : Likely to Recommend 2 Star : Repair Quality I've already responded regarding the improper alignment between the left fender and headlight, the poor paint prep on the hood and the greasy boot prints on the driver's floor mat 3.5 Star : Customer Service Repeated postponements of the delivery.
0.5 Star : Likely to Recommend 1 Star : Repair Quality The body shop kept my 2021 Ford Explorer (8 months off the lot basically brand new) for more than a month for bumper and front headlight damage, January 17th - February 26th. Not only was the timeframe for minor repairs ridiculous, but the job that was done on my vehicle the first time was just completely unacceptable coming from a Ford dealership . They told me to go pick it up the first time and I refused to take the vehicle the way it was. There were gaps between the ... read more
2.5 Star : Likely to Recommend If it takes over 2 months to get repairs done, unlikely 4 Star : Repair Quality 4 Star : Customer Service Anna was very helpful through this process! 3 Star : Returned Clean
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Car doesn’t drive straight anymore 0.5 Star : Customer Service
2 Star : Likely to Recommend 2.5 Star : Repair Quality Communication was poor 2 Star : Customer Service I did not know what was going on, poor communication 4 Star : Returned Clean
Frequently asked questions about Westway Ford
How is Westway Ford rated?
Westway Ford has a 4.2 star rating with 8,900 reviews.
When is Westway Ford open?
Westway Ford is closed now. It will open at 9:00 a.m.