Alex Collins on Facebook
3 years ago
10/11/2019, 21:06 PM
I just got 3 of my remaining teeth out today and I had a great experience. It started with customer service over the phone.
Things are pretty chaotic at work right now, so I had a really hard time finding a day when I could come in, thus we talked on the phone like 20 times. They were super nice and understanding about it. I have two dental insurances and they had a hard time verifying the UTWS one, so they tried to reach me. I spend most of my days in the OR + I had a quick European trip, so they had to leave a lot of messages before I could get back to them. I am tired of dealing with insurance companies in general .. so I told them I would just pay cash to keep this simple.. but they did not stop trying and kept pushing me to save some money. ( I paid $325 instead of ~$1500) .. yet again super understanding and kudos to their patient advocacy:)
On the big day ( this morning), I had my procedure done at the Richardson location. Super nice stuff. I don't know which staff member was part of which team but, they were super nice in general. Blanka got my x-ray, Nikki started my IV ( did not feel a thing), the anesthesiologist ( I cannot remember his name ) made some funny joke to put me in ease and knock me out in 5 seconds:) Since then, I got my meds.. my right side is a bit swollen but overall I am feeling great. No bleeding, pain and/or jaw lock. I have a medschool interviews next Thursday, so I was a bit concern about my recovery ..but the doc must have been really great cause I am in less pain than when I got my first tooth out :)
Just to prove that this is not a paid review .. there are two things they could improve on:
1: more chairs at the Richardson waiting area
2: I get a discount at any UTSW pharmacy, so if I could have picked my prescriptions up a day before.. I would have saved some money. ( all the meds ended up being $43 at CVs).
Anyway, I had a great experience .. and I would use them again .. if I had any more teeth to give :)