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Yonkers Avenue Dental Affiliated with The Smilist Dental
- Dentists
- Yonkers, NY
About this business
Location details
637 Yonkers Ave, Yonkers, NY, 10704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible just take your money and try get you to have additional work done but zero customer service behind it all
Business response:
Thank you for leaving this feedback. Our goal is to provide outstanding care to all patients. Please email us at patientcare@thesmilist.com so that we can learn more.
I was afraid to review before the work was done but I don't think I'm even going back. The office staff is SO incredibly rude, unprofessional and could literally care LESS about you. Also the dentist for that matter who didn't even check on me the day after extracting 3 teeth. When my daughter had her teeth pulled I left the office with a package of information and extra gauze and ice packs- they let me walk out with absolutely NOTHING at all, not even an ice pack! They sent an email, ma'am I'm high as a kite and bleeding pr... read more
Business response:
Dear Morgan, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. It appears your concerns stem from not receiving a follow-up call after your procedure. While we understand how that may have felt, we want to clarify that our standard protocol is to provide multiple ways for patients to reach us at any time in the event of any post-procedure concerns, and we always prioritize timely care when complications arise. In your case, Dr. Ra... read more
The employee Jah was not helpful when I called to continue my treatment plan. She had trouble answering simple questions regarding my treatment. ( She is the treatment plan coordinator )instead of answering she interrupted me and told me I was disrespecting her. I am not sure what I said to disrespect her however I think she is not equipped to talk to patients in a professional and courteous manner. Another employee was able to help me and answer all the questions that Jah did not want to answer. Hopefully Jah gets train... read more
Title: A Disappointing Dental Experience Rating: (1 star) My experience with this dental office has been nothing short of frustrating and disappointing. Let me walk you through the steps: **Step 1: Booking the Initial Visit (10/23)** I booked my initial visit on October 23rd for a broken tooth, thinking I was taking a step in the right direction. The next day, on October 24th, I eagerly visited the dental office. **Step 2: The Diagnosis** The dentist recommended a root canal and a crown. Unfortunately, my dental insuran... read more
Extremely unprofessional practices. What is suppose to be a 2 week procedure turned it into over 2 months and still not completed. They already charged my insurance and me full amount but never completed the procedure. Put a temporary crown which came out since they took forever to complete the services. They made me take off work for no reason since they keep canceling my appointments. They refuse to reimburse me my money. I would have to go legal route against this practice. Will file a complaint.
Business response:
Hi Honesty Y, are you a patient at our practice? We don’t recall any patient in the situation you have described. If a procedure is taking longer than expected, there is usually a reason such as a complication with the teeth, gums, or bite. For crowns, we have to work with a lab to make the crown for you - at times, there are delays from them for a number of reasons or they may have made it incorrectly and it has to be sent back. Our goal is to give you the best work - so we will continue to work until we get it right howeve... read more
Really not a good practice here. I'll tell you why: 1. The billing department will say what they want to make you feel like you have no choice but to do the treatment plan. As if there are ZERO alternatives, and it's either the doctor's way or the highway. There is no "in-between". They want you to commit to it completely. 2. They don't really listen to you. Classic scenario of white coats vs stupid patient. I asked them in the past to get another flipper (my current one is old and I should get another), but they insisted ... read more
Hello, future patients beware. If I could give this Dental office no stars I would. Where do I start???? First I was told by the receptionist who answered the phone that they took my insurance. I made an appointment for my 9 year old son who broke his two front teeth, under the assumption that some of the dental work would be covered by my insurance. My son's dental work was subpar. Once he was finished, my husband paid for the work and was told by the front desk receptionist that a claim would be submitted to my insurance. ... read more
I will start with the positives first. Staff at the first desk are great. They are friendly, warm and welcoming. The place is very clean and new. That is what attracted me to the place. But my experience with the dentists is disappointing to say the least. I had a root canal done about a year ago and I felt like the crown was a bit loose. So I went to get it checked. The dentist recommended an extraction and implant of a tooth that did not hurt, did not show any sign of fracture! This meant I had to pay around 3000 dollar... read more
Ive been a patient at Yonkers ave for over 3 years, iam done with this place, keep cancelling my appointments one day before my appointment times, appointments who I've been waiting sometimes for more than a month, front desk very unprofessional they don't even apologize or try to help you, I had my Invisalign done, I lost my last tray since October and it's January iam still waiting for my retainers which where only supposed to be done in 2 weeks. I also received bills that I don't understand even 25 fee for missed appoin... read more
Frequently asked questions about Yonkers Avenue Dental Affiliated with The Smilist Dental
How is Yonkers Avenue Dental Affiliated with The Smilist Dental rated?
Yonkers Avenue Dental Affiliated with The Smilist Dental has a 4.8 star rating with 938 reviews.
When is Yonkers Avenue Dental Affiliated with The Smilist Dental open?
Yonkers Avenue Dental Affiliated with The Smilist Dental is closed now. It will open tomorrow at 9:00 a.m.