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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
I am SO HAPPY with this company. Good customer service is not easy to find these days. I am totally new to online phone systems and faxing etc. Everyone I have spoken to has not judged me for this and has been 100% willing to take whatever time is needed to help me figure things out. I am so impressed by the service and the product provided. I look forward to referring this company left and right. Thank you for being so awesome!
I've been using all versions of this tool with Salesforce since 6+ yrs The latest version has improved my experience in many ways, but also made it worse it others... Here are some of the most crucial issues we are facing: -The maximum 5 tabs open rule, creates real problems for our Org. We often have a lot more that that open for specific reasons. -The Real problem i'm having it that for an account/contact it always finds a duplicates, as it looks up the Converted lead as well! The only workaround that, is to turn off L... read more
Team, I'm an 8x8 DE and I 've just finished walking through the installation guide. Everything seems to be working aside from a few small bits. I'm somehow unable to get the embedded application within SFDC to click2dial my phone. Also, any inbound calls to the deskphone don't register in the app. I've confirmed that the SFDC user has my extension 1354 in place. Any other steps I can take?
Amazing tool that helps boost my productivity
a little clunky and 8x8 slow to populate when a new window or tab pops up. We need the ability to auto-log calls without having to manually push a button to log the call, simply if we take the call, auto-log it as soon as we hang up. Also give us the ability to have no little pop up with the caller id unless we actually pick up the phone. Right now, every single phone call results in a tiny window with the caller ID which makes us x out of all those little windows.
I love the face that I can answer my business line anywhere I take my VOIP phone with me, plus if I need to be mobile, I can use the 8X8 app on my iPhone and answer business calls without my customers knowing that I am not in the office. This seamless solution creates the illusion that I am in my office and always available to my customers which makes them very happy.
Concept is great but there are some small things that would be needed to bring it over the 4 star line: - Make it work when more than 5 tabs are open. I have lots going on and almost never have that few. - Make it take up less space in Salesforce or have the option to slide the window in and out of the view. It really screws with reading my accounts.
we love that every time we call with a question or a challenge, the 8X8 staff is very efficient, professional, knowledgeable and generally, very helpful. We would not consider another carrier for our VOIP system. --jim Mitchell Mitchell Insurance Agency
We found Callinize to be a better solution for connecting 8x8 or another phone system to Salesforce. Check it out here: https://www.callinize.com/tour
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 9:00 a.m.