ABCD Pediatrics - Schertz

Tiffany D. 

on Yelp

a year ago

Absolutely do not take your child here! I took my boy here for a while and had serious concerns about my son having seizures. The provider did give me a referral for test to be done way across town but failed to do her part and submit an authorization. My son(3yrs) was scheduled twice for the STAT orders that she placed and both time I had to reschedule due to the lack of urgency to complete the authorization. I called the office, my insurance and the imaging facility for two weeks trying to help mitigate the issue and get t... read more

Shawna M. 

on Yelp

a year ago

We've been coming to this office for nearly five years, but after our experience yesterday, we've decided it's time to move on. The struggles started when their system changed, and while we were patient, things have only gotten worse. This particular office has mostly kind front-desk staff, unlike the Stone Oak location, which feels unwelcoming. However, the lack of consistency in providers and care has been frustrating--my children have seen four different doctors due to staff turnover. The wait times are long, we're requi... read more

Jenn K. 

on Yelp

3 years ago

My kids have been patients of Dr. Simone for over 10 years. I love the care that my kids have received. The only issue is the disorganization and lack of communication between the front office and scheduling and billing departments. I've been thru changes of several different front office staff and they all have been terrible. 

Suimalie B. 

on Yelp

3 years ago

Doctors are really nice only issue is they've lost my children's shot records and was confused about what shots to give my kids they also never have appointments when needed especially when kids are sick or just got out of the hospital on top of that their phone system completely sucks they've been saying for the last two years that they're going to get help and re-organized but they haven't 

Ruby G. 

on Yelp

3 years ago

Drs are great, but front desk staff is horrible! They don't answer phones, mix up your appointments, then make you to show up 15 mins early (regardless if all your information is all up to date, but make you wait forever to be seen! Ridiculous! Place has gone downhill! 

Adrienne W. 

on Yelp

5 years ago

We've been established patients for almost 9 years and at the beginning it was wonderful. Low wait times and visits that were timely and managed. We have tried to see Dr.Rosado and Dr.Hernández to both start and follow up with for behavioral health for my sons ADD. Both times we waited over an hour. Luckily today I had my mother with me waiting in the car with my other children. I had to leave at the hour mark because I had to go to work. I get things are different with COVID now. But it's really frustrating being a working ... read more

Elizabeth R. 

on Yelp

7 years ago

Very Rude staff. Specially their billing and scheduling department. I love the doctors though. Dr. Simone is the sweetest. 

Anya H. 

on Yelp

7 years ago

This review is for ABCD pediatrics in Schertz. My daughter was a patient since she was 2 years old until today, she is now 9 years old. When she was younger we had more frequent visits for sick visits and immunization. As she got older the visits were less frequent since she wasn't getting sick and did not need any shots. I called today to make an appointment because my daughter was running a fever and they told me that because we have not been in for 3 years, we are now considered a new patient and at the moment they do not... read more

Sunny M. 

on Yelp

9 years ago

The office staff are liers ,rude, unprofessional and combative if u complain they just back their own ... They take on a lot of patients and its all about the money for them