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AireBeam Fiber Internet
- Internet Service Providers
- Arizona City, AZ
About this business
Location details
13590 Sunland Gin Rd, Arizona City, AZ, 85123, United States
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RecommendedGreat internet service. I'm working from home and I've been very pleased with the service. I haven't had any problems.
Business response:
Hi, Kim. Your feedback is highly appreciated. Thank you for the review!
RecommendedThe customer service team is awesome. The people they help working around your work schedule. Always happy always positive people…. And no complaints here!! ⭐️⭐️⭐️⭐️⭐️🤩
Business response:
Hi, Helen. Your feedback is highly appreciated. Thank you for the review!
RecommendedIt’s been a good experience so far
Business response:
Hi, Esmeralda. Thanks for taking the time to share your positive experience. We truly appreciate it!
This is by far the worst service ! We pay a large monthly bill to have our internet out constantly! It was just out for almost 24 hours to be reconnected for less a few hours later that it’s out again for going on 9 hours ! They are awful ! They don’t update or reach out about any updates ! It’s absolutely awful!
Business response:
Hi Stephanie, we sincerely apologize for the outages and understand how frustrating that experience can be. We did send updates via email and text during that time, but it’s possible you may have unsubscribed from notifications or they may not be going to the correct contact. Please reach out to our support team at 520-510-0909 or cssmgr@airebeam.net so we can ensure you receive all future updates and assist with anything you need.
I would simply like to know what the deal has been with the constant every-other-minute outages since mid July?The reps were saying there was damage somewhere, there were known outages, and now the rep is saying all is working and there are no issues. If there are no issues, why is my entire area (Hidden Valley region) experiencing the exact same service drops simultaneously? Because it's on AireBeam's end. 2/10 service. They'd get a point or two back if they would ever live up to their account credits for failure to provid... read more
They are misleading people on speeds very slow and in and out service install and customer service do not talk to eachother
How many times are there going to be outages?! It seems like there are multiple a month in the Buckeye and Tonopah region. Me and my wife work from home and it’s super inconvenient. It’s not like we can switch internet providers because this is the only one that’s fast out here. What is being done to mitigate this? Anything at all?
Business response:
Hi Jorge, We understand your frustration and appreciate you taking the time to share your experience. You’re absolutely right—reliable internet is critical, especially for those working from home. The outage on April 24th was caused by a third-party provider and affected a wide area, including Buckeye and Tonopah. Our field techs responded immediately, and service has since been fully restored. That said, we agree that multiple disruptions are unacceptable. Behind the scenes, we’ve already begun working on infrastructure e... read more
if I could give them, zero stars I would. And I only base that on customer service, actual Internet service, and their billing which billed me three times and it took 2 1/2 hours and seven different people to be able to get a refund of lesson $30. It was a 45 minute phone call with Karen to get an email confirming that they had refunded or at least processed the refund. I would never use this service . Even if it was a monopoly, and the only service that ever existed. Most horribly trained an executed company on the planet.
Service is not great during the winter months
Business response:
Hi, Lawanna. At AireBeam We aim to provide the best possible experience for our customers? Please email us at cssmgr@airebeam.com or call 520-510-0909 so that we can review your issue.
Frequently asked questions about AireBeam Fiber Internet
How is AireBeam Fiber Internet rated?
AireBeam Fiber Internet has a 4.5 star rating with 3,230 reviews.
When is AireBeam Fiber Internet open?
AireBeam Fiber Internet is open now. It is open 24/7.