Mary B. on Customer Lobby
3 months ago
01/13/2020, 11:32 AM
From the lady who scheduled to the confirmation to Keith doing all the work, I'm very satisfied. At one point, I wasn't gonna use Sylvan anymore and then the manager made it right, so I'm back to Sylvan. And I asked for Keith because he knows my pool and I liked the way he works, and I've never had a problem. So, they've been very accommodating. Keith opened it and closed it. He did a wonderful job. He checked to make sure that I had everything put where I requested, and I'm very happy.
As far as my 2019 experience, I was very happy. But in the past, it hasn't always been so great. Our pool is over 30 years old. They put it in when they were simply Sylvan, and Anthony was a separate company. In the beginning, we used to close it ourselves. And then, as we got older, my husband and I had them close it. We used to have a guy named Carlos and he was wonderful. Every time, we would always request Carlos, and he'd always come, and he'd always do a great job. But Carlos left Sylvan & Anthony and I had no idea why or where.
After that, the first guy that they sent out was Keith, who I was very happy with. But following that, I had a couple of other guys that I wasn't so happy with it. I didn't like the attitude of this one guy. But he did a fine job closing, so I had no real problem with his work. He came in late, he left, but he did the work. I also had somebody who did a terrible job, and the closing looked terrible. I had a lot of problems and then, Keith came out and did correct them. So I'm satisfied again.
Anthony & Sylvan always show up. My favorite thing is they send the technician that I've requested and that's very important. I scheduled the service for this year and the girl that I spoke with was wonderful. She scheduled it, and she knew that I like Keith to do the openings and closings. She made a note about it. She also gave me the time and date that I wanted. She was very pleasant, and she suggested a correct price for me. Anthony & Sylvan has opening and closing packages. In the past we always got the silver package, which included an open and close. This time, she suggested the gold package because it included the chemicals and it was cheaper to go with the gold package and have them bring the closing kit. So, she was great. I'm very happy with her. I've also talked to the manager and he has also been very accommodating.
The technician they've been sending out, Keith, is as nice as he can be. He's been doing it for a very long time, and he knows exactly what to do. If I had any questions on a part, he lets me know. If I need some parts, he goes and gets them. Before he leaves, he goes over the checklist with me and he lets me walk around with him to make sure that everything is put back where I requested that it be. And if it's not, he just moves it in the right place. So I'm very satisfied. Every time he opened or closed, the work has been done very well. Keith has another guy that comes with him and he is very good too.