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Aqua Products Evo 502 robotic cleaner
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This is honestly a terrible vacuum. Does an ok job picking up leaves but anything else...good luck! So disappointed. I will never buy an Aqua Products pool vacuum again especially with the difficulties l'm having with the warranty!!! It's been less than a year and I'm still having issues with Fluidra who manufactures and distributes this horrible product! I'm more than happy to spend the difference for a brand new more expensive vacuum that will actually pick up dirt and perform as advertised but that's an option for them. I... read more
Business response:
Hi Wayne, We are so sorry to hear you are disappointed with your cleaner and want to help. We recommend trying a fine filter canister with your EVO 502 to help pick up the finer debris in your pool. Please respond to this email and include your address and date of purchase so we can help place an order for a fine filter canister. We can also discuss any other issues you might be having with your cleaner. Thank you, Your Aqua Products Team
10+ This cleaner is phenomenal. It cleans faster and better and in less time. Very simple to use and operate. It's cleaning program is autonomous and thorough. I love that it doesn't stay in the pool day and night. It's easy to clean and store. Where has this product been, why doesn't more pool owners know about this product? Count this as a "like"
Business response:
Thank you for your outstanding review, Jack! We’re thrilled you’re so satisfied with your EVO 502 and appreciate you sharing your detailed experience with us. Happy swimming! Your Aqua Products Team
We've had our Evo 502 cleaner for a few weeks now and LOVE it. It is reliable, easy to use and our pool is crystal clear. It is so quiet that I forget that it is even cleaning and my pool is spotless every day. It even gets in all the corners and around the steps, steps that have been impossible for me to clean manually. Bonus, my kids love watching how it climbs the pool walls and have named it Wally!
Business response:
Thank you for your wonderful review, Tiffany. We’re glad to hear “Wally” is performing so well and that you’re so satisfied. Enjoy the extra swim time! Cheers, Your Aqua Products Team
This is the best pool cleaner! We love it it does a perfect job every time. Even climbs up our stairs and cleans all the tile on the inside edge of the pool. Couldn’t be happier. Don’t spend more money on a cleaner this is the best. We debated about getting the next one up in price, but we are so glad we didn’t.
Business response:
Hi Ronald, Thanks for sharing your first-hand Aqua Products experience with others online. It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! All the Best, Your Aqua Products Team
The evo 502 does a very good job of picking up debris from the floor and climbs the walls well. The basket is easy to empty and clean but the basket has no cloth like the other cleaners and can't pick up fine debris like sand or algae. All it does is blow it around. I am disappointed in its overall performance as compared to my old Aquabot.
Business response:
Thank you for taking the time to share your feedback with us, Edward. We’re glad your EVO 502 is performing well, but we are sorry you are disappointed with the lack of fine debris cleaning. We offer a fine filter canister that might work better with the sand and algae in your pool. Please email us at customerfeedback@fluidra.com so we can help place an order for the fine filter. Thank you, Your Aqua Products Team
The robot is very thorough in cleaning the pool. It climbs up the walls, steps, even the seat around the pool and goes right up to the edge. It is so easy to plug in, place in the pool, and then clean after. It is a night and day difference with the old school vacuum we had. This does such a great job getting even the finest of sand particles out. Bonus points because it provides entertainment for my kids that love to watch it in action.
Business response:
Thank you for your detailed and positive review, Jessica. We love that you are so satisfied with your Evo 502 and that it’s entertaining your kids! We hope you have a wonderful pool season. Happy swimming! Your Aqua Products Team
The Aqua Products Evo 502 robotic cleaner keeps my pool spotless. With only a touch of a button the robotic cleaner climbs the walls of the pool as well as keeps the bottom of my pool free of any debris. The only downside to the robotic cleaner is the cord gets tangled together and you need to pull the robotic cleaner out of the pool and manually untangle the cord. Other, that that I would highly recommend.
Business response:
Thank you for sharing your experience with us, Jennifer! We’re glad to hear the EVO 502 is performing so well. Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead... read more
It does NOT clean the creases when going down the sides to the bottom of the pool. I would never recommend it to anyone.
Business response:
Hi Donna, We are sorry to hear your Evo 502 cleaner isn’t performing optimally and appreciate you taking the time to leave a review. We would like to speak with you to see if we can help troubleshoot and/or receive any additional feedback. One of our technical support team members will give you a call today. If we miss you, we will try again. Thank you, Your Aqua Products Team
Does a great job of cleaning including climbing the walls and stairs. Easy to maintain and fun to watch! Only drawback is the cord. Unsightly and tripping hazard on the pool deck. Additionally, the cord has a tendency to become knotted up when not used frequently.
Business response:
Hi Al, Thank you for taking the time to leave a review. We’re so happy your Evo 502 cleaner is performing well (and entertaining you)! We appreciate your valuable feedback about the cord and will consider your comments for future developments. Here are a few tips that might improve the cord knotting issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to r... read more
Frequently asked questions about Aqua Products Evo 502 robotic cleaner
How is Aqua Products Evo 502 robotic cleaner rated?
Aqua Products Evo 502 robotic cleaner has a 4.1 star rating with 126 reviews.
When is Aqua Products Evo 502 robotic cleaner open?
Aqua Products Evo 502 robotic cleaner is closed now. It will open at 9:00 a.m.