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Ascend Group
- Real Estate Services
- Austin, TX
About this business
Location details
7427 N Lamar Blvd, Austin, TX, 78752, United States
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Dear Zillow Team and Potential Clients, I recently had the opportunity to communicate with Jason regarding a property viewing. Unfortunately, the interaction was marked by a lack of professionalism and effective communication, which left a disappointing first impression. We had scheduled an appointment for 12:00 PM; however, it appears there may have been a scheduling discrepancy on Zillow's platform, resulting in a 9:00 AM slot. Upon accessing the device shortly after 10:00 AM, I promptly notified Jason of the apparent erro... read more
My experience with Crystal was unfortunately horrible. I was a first time home buyer at the time and found Crystal when I was showing interest in a property. She said she could help and SEEMED very trustworthy. But what ensued during and after purchasing the property was a nightmare. For one Crystal was willing to die by the hill that the house was properly priced and there was now room to move. Upon doing the closing process they assessed my property for 80k less then it was listed for. I had to fight to get it brought down... read more
Agent seemed new and very inexperienced. Was not familiar with forms requiring multiple corrections. Poor negotiations skills. Sellers agent walked all over her. I had to step in/go around my agent in order to get things done. Did not seem to understand the closing process. Did not follow up and make sure everything was ready for closing. Did not bother to show up at closing. I would not use this agent again.
Never got a call after setting a time to view the home. When I called their office the receptionist told me that the agent tried to contact me but I didn’t answer. I informed her that wasn’t true as I never got a call. She said she will personally ensure I get a call back and follow up in 5 mins. Needless to say that never happened either.
Sonia is a very kind person, however she seems to me very young, and very unsure of what she's doing (To my opinion, she made several mistakes that mislead me about the state of the real estate I was purchasing and in particular the promises of the seller); I would definitely not use her in the future, as well as her firm. It should be known that The Agency Texas (she works for), threatened to sue me upon seeing the review.
In the house hunting end, Tim was patient with us and showed us many houses. On the buying end, he worked with the seller to get us repair fees when the seller said she was not going to fix some of the issues. I think he could have been more proactive with the mortgage company though. He was unaware, until after the fact, about what they did with our closing. The seller and her agent knew what was happening, our agent didn't. The mortgage company took the check from us that was intended for repairs, repairs we had scheduled ... read more
He doesn’t really send many houses to look at. We found every house we were interested in. He was pretty good when it came to immediate appointments on our schedule. Very poor when it came down to negotiation. Lastly, he didn’t have the consideration to let us know he wasn’t going to be at our closing. Every realtor I’ve known understands that customer service is what sets one apart, especially with such a large purchase. Mr. Brown heavily lacks in that category.
I bought my house while overseas in the military so I relied on Justin to get the house inspected and to make sure it was a safe purchase. I came home to find an section of the house that had sunk more than 6 inches into the ground, along with mold in the bathroom and a lot of unsafe air splice electrical connections in the attic and decayed galvanized plumbing at every single water spout just to name a few things. I used a home inspector that Justin recommended so that was a mistake on my part but I was under the impression... read more
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How is Ascend Group rated?
Ascend Group has a 4.9 star rating with 2,148 reviews.
When is Ascend Group open?
Ascend Group is open now. It is open 24/7.