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Ascentra Credit Union
- Credit Unions
- Bettendorf, IA
About this business
Unlike banks, we don’t answer to stockholders or investors, we answer to YOU. As a local, democratically controlled not-for-profit, each member of Ascentra Credit Union owns a share in the credit union. When you join Ascentra, you are not a customer you're a member-owner and are treated as such. We put people before profits. Those profits then go back to you, in the form of lower interest rates on loans, higher returns on your deposits, and lower fees. For our 40,000 members who directly benefit from our cooperative model... read more
Location details
2019 Grant St, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I have banked with multiple different banks around the area. My debit card from Ascentra has been hacked no less than 5 times. Their replacement card policy is terrible it take 10 business days to receive a new card and if something goes wrong and the new card doesn’t show up it’s another 10 business days they give you an ATM card then still charge you the ATM fees. Other institutions you walk in and walk out with a new card the same day. Their staff is less than helpful in every situation. It’s absolutely terrible.
We do all our banking through Ascentra Credit Union. My step-father passed away in April and I opened an estate account through the bank he banked through. After jumping through hoop after hoop and still not getting help (paying off his $42 credit card). I thought why am I going through all the headaches when I can just open an account at Ascentra. Scott at the 53rd St. branch is amazing. I have had help from Scott since his first week at Ascentra up to opening an estate account last week. I have been banking with Ascen... read more
Frequently asked questions about Ascentra Credit Union
How is Ascentra Credit Union rated?
Ascentra Credit Union has a 4.6 star rating with 152 reviews.
When is Ascentra Credit Union open?
Ascentra Credit Union is closed now. It will open on Monday at 9:00 a.m.