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Asher Point Independent Living of Hoover
- Retirement Homes
- Hoover, AL
About this business
Location details
3517 Lorna Rd, Hoover, AL, 35216, United States
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The food here has improved since we got a new manager and head chef. Thanks very much for the help.
Business response:
Hi Linda, thank you for your review. We are happy to hear that you feel the dining experience has improved. Our goal is to have happy residents and family members, so your feedback is important to us. Thank you
I would not move my mom in there again. They had a lot of activities and they are missed. The residents loved the outside entertainment that they brought in. This community does not have a guard on staff 24/7 so security is my biggest concern. Things happen at night and there is no one there to handle it. My concern is the safety issues that I see when I walk around the building that needs to be cleaned up. The cost has stayed the same but the food quality has really gone down. I have addressed my issue with the cooperate of... read more
Business response:
Hello, thank you for taking the time to rate and review our community. At this time, our community has not been able to continue our usual activities and events due to COVID-19 protocols put into place for the safety of our residents and associates. As an independent living community, there is no requirement to have someone on the premises 24 hours a day. If you would like to discuss your concerns further, please feel free to reach out to our community directly. Thank you
We had a TV stolen while my mom was there. Management was absolutely NO help.
Although we had an appointment they did not seem prepared for us. We walked in and there was no one there to greet us. We had to stick our head in an office and ask for someone. She then took us straight to a room without discussing anything. The hallway smelled of smoke and when we asked if it was a non-smoking facility she said yes, but that some of the residents who have lived there a long time still smoked inside even though they asked them not to. The bathroom did not have the safety features that other communities had ... read more
Business response:
Hello, my name is Katie and I work for Holiday in the home office. I'd like to first sincerely thank you for joining us for a tour and reaching out afterward to share this very important feedback with us. The staff at Rocky Ridge take our reviews very seriously, and we appreciate anytime folks reach out to share their thoughts with us. Your experience sounds very far from the one we strive to create for our residents and their families, and for that I sincerely apologize. I'd like to thank you for sharing your comments with ... read more
Right now they are not organized and short staffed. They have changed the management many times. It seems like the staff play more than one position but they are trying their best. My loved one is safe but it has been tough for them during the transition with these problems. They are not well managed and they staff are trying to make things happen.
Business response:
Hello, my name is Katie and I work in the home office here at Holiday Retirement. I'd like to thank you for taking the time to reach out, and to leave us a review letting us know how we're doing. We'd also like to thank you for acknowledging our staff is trying our best and trying to make things happen. We love what we do and always try to do it to the very best of our abilities. The transitions and changes we are making are all in an effort to improve, and to make Rocky Ridge the very best senior community to live. We are s... read more
The local management changes often. Unfortunately they don't seem to be getting better. In fact, the most recent changes have brought management to the local team that treats its residents as if they are in a penal facility. If a resident is late, they won't be served the meal, or the course that they may have been late for. Coffee during a meal, you get one refill. Really - I doubt we will be staying much longer. Not only because of the recent management change but the long line of manager changes each being a very odd comb... read more
Business response:
Hi, I'm Katie, I work at Holiday Retirement Home Office. I'm so sorry to hear that your mother is having a negative experience at Rocky Ridge. We never want any of our residents to feel as if they are penalized for something as small as being late to a meal or asking for a coffee refill. This is our residents' home, so if your mother ever feels as if the management team treats it as such, know that we sincerely apologize and want to correct that shortcoming. I've sent your feedback on to our Resident Relations team here at H... read more
Frequently asked questions about Asher Point Independent Living of Hoover
How is Asher Point Independent Living of Hoover rated?
Asher Point Independent Living of Hoover has a 4.2 star rating with 164 reviews.
When is Asher Point Independent Living of Hoover open?
Asher Point Independent Living of Hoover is open now. It is open 24/7.