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Asher Point Independent Living of Hoover
- Retirement Homes
- Hoover, AL
About this business
Location details
3517 Lorna Rd, Hoover, AL, 35216, United States
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Have taken a tour. A very nice facility.
The people are nice, however, the laundry room is a fire hazard and has previously caught on fire. I have some negatives at this point.
The food is awful. The service in the kitchen is awful. They charge extra for services for people in wheelchairs and using Rolators. We make our own activities, they don't. The administrator is usually too busy to talk to us. The cleaning people are not friendly. The washing machines and dryers don't work on some floors
The facility needs to be cleaner. I see the house cleaning always sitting around during the day no matter what is going on. They also out not cleaning the rooms well either.
They are super nice and helpful to the best of their ability! The food was absolutely horrible.
Our family had an in person tour and we thought immediately hell no from the moment we walked into the facility it did not give us a good first impression at all and we know right away it was not the place for our loved one
Business response:
Thank you for coming to visit our community and share your feedback. I’ve shared your review with our General Manager and Regional Vice President, and both would appreciate the opportunity to speak with you about your experience. If you email me at CustomerService@AtriaSeniorLiving.com I’ll put you in touch.
Issues with bugs and complaints about the food.
Wonderful people (staff) res-great 3rd floor needs cleaning (yuk). Meals leave a lot to be desired ok but need fresh veg, fresh fruit-no breaded fish, no fried foods, needs lower calorie food. Low Salt, low sugar, low fat, and more salads.
We experienced very poor management. They were confused and didn't seem to know simple things. Like they told us upfront they'd be cleaning the rooms one day a week, but they couldn't tell us which day that would be. So you felt like you could never depend on the services being delivered. They used another vendor called Angels of Mercy, for personal care. It felt like a hard sell. They strongly recommended that we use that in-house service. I won't say I got lied to, but it was nothing at all what we were told it would be. W... read more
Business response:
Hello, thank you for your review. Our community is an independent senior living community, however our residents do have the option to hire third-party caregivers should they need them. We understand that due to protocols put into place to ensure the safety of our residents, some of our normal operations had to be shifted. We look forward to continuing to welcome our residents back into our dining room, as well as to safely reintroduce more activities and outings for residents to enjoy. Our goal is to have happy resident and... read more
Frequently asked questions about Asher Point Independent Living of Hoover
How is Asher Point Independent Living of Hoover rated?
Asher Point Independent Living of Hoover has a 4.2 star rating with 176 reviews.
When is Asher Point Independent Living of Hoover open?
Asher Point Independent Living of Hoover is open now. It is open 24/7.