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Asher Point Independent Living of Hoover
- Retirement Homes
- Hoover, AL
About this business
Location details
3517 Lorna Rd, Hoover, AL, 35216, United States
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The facility needs to be cleaner. I see the house cleaning always sitting around during the day no matter what is going on. They also out not cleaning the rooms well either.
They are super nice and helpful to the best of their ability! The food was absolutely horrible.
Our family had an in person tour and we thought immediately hell no from the moment we walked into the facility it did not give us a good first impression at all and we know right away it was not the place for our loved one
Business response:
Thank you for coming to visit our community and share your feedback. I’ve shared your review with our General Manager and Regional Vice President, and both would appreciate the opportunity to speak with you about your experience. If you email me at CustomerService@AtriaSeniorLiving.com I’ll put you in touch.
Issues with bugs and complaints about the food.
Wonderful people (staff) res-great 3rd floor needs cleaning (yuk). Meals leave a lot to be desired ok but need fresh veg, fresh fruit-no breaded fish, no fried foods, needs lower calorie food. Low Salt, low sugar, low fat, and more salads.
We experienced very poor management. They were confused and didn't seem to know simple things. Like they told us upfront they'd be cleaning the rooms one day a week, but they couldn't tell us which day that would be. So you felt like you could never depend on the services being delivered. They used another vendor called Angels of Mercy, for personal care. It felt like a hard sell. They strongly recommended that we use that in-house service. I won't say I got lied to, but it was nothing at all what we were told it would be. W... read more
Business response:
Hello, thank you for your review. Our community is an independent senior living community, however our residents do have the option to hire third-party caregivers should they need them. We understand that due to protocols put into place to ensure the safety of our residents, some of our normal operations had to be shifted. We look forward to continuing to welcome our residents back into our dining room, as well as to safely reintroduce more activities and outings for residents to enjoy. Our goal is to have happy resident and... read more
I would tell others that maintenance is slow, it has taken them now 5 months and things still aren't corrected that we have asked about. The administrative staff is also not very caring in terms of needing copies of contracts or correcting mistakes. I would recommend depending on your loved ones needs.
Business response:
Hello, thank you for your review. Our team works hard to address maintenance concerns as soon as they are reported. We understand there are times that residents may experience longer wait times depending on the queue of requests, and we apologize for any inconvenience this may cause. Thank you
The community was clean and well taken care of, and the sales rep that we dealt with in the beginning was fantastic. However, they had a huge turnover rate with upper management the entire time our loved one was there. We know covid was a tricky situation but we feel they used that as a crutch to not engage and interact with the residents. They sold the place has assisted living and that it was great, but they really should be experience with memory care. Our loved one was found wondering through the nights, and another memo... read more
Business response:
Hello, thank you for your review. We regret to hear that you have not been completely satisfied with your experience and are confident this does not represent our community as a whole. We are not an assisted living facility, nor do we advertise that we are. Our community is an independent senior living community, however our residents do have the option of hiring third party caregivers should they need them. If you would like to discuss your concerns further, please feel free to contact the local team directly. Thank you
We chose Rocky Ridge at the time because of the location. The food here is not good, it does not have any flavor and it is not appealing. It is also cold when he gets it so we have been bringing him food. Overall, I would recommend them because of the location and they also have a care giver on site.
Frequently asked questions about Asher Point Independent Living of Hoover
How is Asher Point Independent Living of Hoover rated?
Asher Point Independent Living of Hoover has a 4.2 star rating with 164 reviews.
When is Asher Point Independent Living of Hoover open?
Asher Point Independent Living of Hoover is open now. It is open 24/7.