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Asher Point Independent Living of Sherman
- Retirement Homes
- Sherman, TX
About this business
Location details
3701 N Loy Lake Rd, Sherman, TX, 75090, United States
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Overall experience - Very poor, constant management turnover and the facility is in terrible shape. Constant water leaks and other sever facility issues. Cleanliness of the facility - the housekeeping team is severely understaffed and cannot do everyone's rooms as scheduled. Friendliness 3 overall the crew is mostly pleasant. Quality of care there is no care provided at this site. Food -most meals are edible but not anything I would recommend. Activities -these are actually pretty good. Poker and bingo. Value for the money- ... read more
Business response:
Thank you for reaching out. The General Manager would appreciate the opportunity to discuss your concerns further. Please email me at CustomerService@AtriaSeniorLiving.com, and I will put you in touch.
I would like to say that Every thing was fine until the flood. Frozen Pipes caused one wing of the first floor to flood. While my aunt was moved to another apt, her belongings sat in water for hours. Many of her memories had to be thrown out and most of her brand new furniture was damaged. Nothing has been offered to make it right. My aunt spent the last full day of life crying and feeling hopeless. We had problems from the very beginning of her two month stay. The apartment was not ready , there was electrical issues, we we... read more
Not happy with it. No housekeeping as promised in the lease. No maintenance as requested for months and meals are terrible
Business response:
Thank you for reaching out. We set a high standard for delivering quality, and it's concerning to hear about your experience. If you want to talk more about your concerns, please email us at CustomerService@AtriaSeniorLiving.com and we will connect you with the right person.
My relatives have lived at Renaissance for 2 years. Nothing we were promised has happened! Yet, rent has not been adjusted!. When residents ask for repairs, they are given excuses and more excuses. Fountain is nothing but a green, slimey cesspool. Only the great hall and dining room are kept nice. Horribly in need of updating. Now, they are letting in residents who are in need of mental help into what is supposed to be independent living. Rent for new comers has been drastically reduced. A total disaster! Notice dates of the... read more
The community is clean, and the activities are opening back up. However the building is aging and when we had the big winter storm they were without water for three weeks, so the toilets were not able to flush. The heat could not keep up and the meals during the freeze were very limited. However, they do have a new general manger there now so we are hopefully everything will get better.
The community was not able to do activities during covid. Unfortunately the cleaning also. Communication was not the best and I felt like they did not keep me informed of what was going on. I would not recommend this community to others
Before the quarantine times, I would have rated our home close to great. Our office staff as short as ours is now (as well as maintenance and housekeeping and service) the staff cannot keep up the same when it did before. We understand, but it is difficult, at least now.
Services that were promised when moved in has been cut drastically but no cut in rent paid to Holiday. Food has really gone downhill. Have to eat whatever is delivered to apt. Management will tell you what they want you to know. Do not follow through with what they tell you. Could not recommend anyone to move in at present time.
Business response:
Hello, thank you for taking the time to share your feedback. We regret to hear that you have not been completely satisfied with your experience and are confident this does not represent our community as a whole.We would love the opportunity to speak with you further about your concerns and see how we can help. Please feel free to contact the local team directly. Thank you
My close relatives moved in to The Renaissance 4 months ago. I am so disappointed, and I’m doing my best to keep my loved ones upbeat and positive. The staff is very friendly. At first, the food was wonderful! After about a month, corporate came in and fired the chef. Since that time, the food has gotten steadily worse. Tonight, the food was close to being inedible. The spa has been “out of order” since they moved in. It is very difficult to get repairs done. The place is clean, but badly in need of general maintenance (hall... read more
Business response:
Hello, we regret to see Renaissance-Sherman has not completely met your expectations so far. Our regional team is aware of the pain points and have a plan already in action that includes a new chef and improving the overall atmosphere of the community. If you have additional concerns, pleas let the community team know at [removed].
Frequently asked questions about Asher Point Independent Living of Sherman
How is Asher Point Independent Living of Sherman rated?
Asher Point Independent Living of Sherman has a 4.3 star rating with 192 reviews.
When is Asher Point Independent Living of Sherman open?
Asher Point Independent Living of Sherman is open now. It is open 24/7.