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Asher Point Independent Living of Waco
- Retirement Homes
- Waco, TX
About this business
Location details
3209 Village Green Dr, Waco, TX, 76710, United States
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My sister-in-law that lives there really likes it overall. Her main complaint is the food, not always good and few options for diabetics. They also don't have enough servers, so food often takes a long time to arrive and is cold. There are lots of activities for people of all physical capabilities. Transportation is only available 3 days a week, so sometimes difficult to schedule rides to and from doctor's appointments, etc. Would be better if transportation was available Monday to Friday. Residents are not fond of Director,... read more
When I moved here, I considered it "a little corner of Heaven." Since Sagora purchased the facility, IT IS HELL (and I am not exaggerating). (1) The food is of extremely poor quality; (2) too few Staff members, and the "good" ones quit or were "let go." (3) Every time we turn around, there is a monetary increase. Sagora is only interested in the rent money; residents are treated like trash. (4) The description(s) in their written information is inaccurate. (5) The positive reviews prior to [date removed] were about features ... read more
Business response:
Hi there! We appreciate you taking the time to leave a review of Asher Point Independent Living of Waco. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current and former residents. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, John Nienstedt. He should be reachi... read more
Lease changes when ever they want it too. We signed a lease and I move her in and everything changes. Mold growing in her room from get go and they didn't care about getting it gone. They act like wad here but several others has same issues. Cleaning rooms was done if they had enough help. Which they always short handed daily even on cooking food .Food was a issue for sure and not due to the cooks. Was due to the owner of the place. Going cheap. Same vegetables daily. Squash always and residents told them needing vegetables.... read more
Business response:
Hi Joe! We appreciate you taking the time to leave a review of Asher Point Independent Living of Waco. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, John Nienstedt, at 210.326.9485. We l... read more
They changed the administrator back in early winter. The staff was told that they were getting too close to the residents and needed to back off of interactions. Most of the original upper management has left. The chef quit and the food and food service are terrible now. Cold food is not acceptable. First of the year they added charges to us on how we pay our rent. $[removed] extra with debit card. $[removed] pay with check and a percentage with credit card. I paid my March rent with my debit card and was charged $[removed] ... read more
Few are not really friendly there.A resident says Hello and Good Morning and few do not responsed.If you have some issues to be fixed some act like it is a burden when addressed.Food is very good and different choices.
Overall everybody was very nice. Some were very helpful, but most of them really didn't know a lot about how things worked. I think the maintenance staff doesn't know a lot what they're doing. The sprinkler system froze, and pipes burst. It flooded my family member's apartment and a lot of other areas. We ended up moving her out because of that. She was there not quite a couple of months, and she's still having to pay for that last month that she wasn't even there. I felt like that could have been handled better. I know that... read more
Business response:
We at Lakeshore Estates take your feedback seriously. If you would like to personally talk with us about your experience, please email us at Feedback@HolidaySeniorLiving.com.
I did not have the best tour experience with Lakeshore Estates. The person who was supposed to give me the tour was not able to give it, so the lady showing me around was rushed and not very organized. The facility itself is beautiful, big, and open, but my mom wanted something a little more comfortable and homey feeling.
Business response:
Thanks for taking the time to share your feedback. If you would like to discuss anything further, please contact us at feedback@holidayseniorliving.com.
Been living on hot dogs and baked potatoes - food not very good. Fancy names does not mean good food.
This is a good community. The people are very friendly. The set up is really good. The food and the service is not good. It is not very organized at all. The staff are pretty good. When i moved there are a lot of things that I was told that are not true. The person that helped me get in is no longer with the company. I came in with different expectations than what I was provided.
Frequently asked questions about Asher Point Independent Living of Waco
How is Asher Point Independent Living of Waco rated?
Asher Point Independent Living of Waco has a 4.2 star rating with 222 reviews.
When is Asher Point Independent Living of Waco open?
Asher Point Independent Living of Waco is open now. It is open 24/7.